InMoment XI
DECEMBER 15, 2022
Digital experience trends are the new road maps of modern day business. Think of digital experience trends being the new maps application in your business. Think of digital experience trends being the new maps application in your business. 3 Steps to Start the Next Digital Experience Trend. Tune in below!
Experience Investigators by 360Connext
DECEMBER 11, 2023
If you’re looking to stay up to date with customer experience (CX) trends, CX expert Jeannie Walters has you covered. Join Jeannie in this short, approachable course on the biggest, most important new trends in the ever-evolving field of CX.
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InMoment XI
SEPTEMBER 22, 2022
Many organizations have spent years putting their experience programs to great use fixing superficial problems like these, but a few trends have emerged in recent years that take more than a freshened up survey invite to address. None of this is to say that surveys have become irrelevant or unimportant.
Lumoa
NOVEMBER 7, 2022
And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Staying on top of trends means that your organization won’t fall behind. 7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Furthermore, there's the growth of social commerce, evolution of omnichannel commerce, in-store transformation, and online/offline hybridization, all of which are becoming e-Commerce trends that will inevitably shape the 2022 innovation landscape.
InMoment XI
APRIL 5, 2022
What is the future for employee and customer experience trends in banks, wealth advisory firms, and credit unions? This year’s trends report has unearthed a few key discoveries that these businesses must pay attention to if they want to differentiate themselves in this competitive market.
InMoment XI
APRIL 5, 2024
How to Check for Response Bias To identify response bias, you will need to cross-reference survey responses with other data. Trends such as consistently high or low ratings, excessive agreement or disagreement with statements, or patterns related to question order. How Can CX Leaders Reduce Response Bias?
Speaker: Rick Nucci, Co-Founder & CEO of Guru
Join Rick Nucci, Co-Founder and CEO of Guru, as he demystifies AI, explains how machine learning helps contact centers rather than replaces them, and demonstrates how to leverage this new technology to create innovative solutions. How to leverage AI to drive cloud-based solutions in contact centers.
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There are significantly more escalated incidents now than before the pandemic—and this trend isn’t slowing down anytime soon. That's why GetFeedback (by Momentive) has partnered with Myra Golden, long-time customer service and de-escalation expert, to understand how Service teams can thrive in 2022.
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If your CX program has started to stagnate, check out our latest whitepaper for tips on how to reverse the trend. A year or two down the track, however, it can feel like your program has flat-lined and you find it hard to make continuous (and meaningful) improvements.
Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting
Tune in on March 4th and learn about things such as: How to organize for success. How to align with your CEO’s objectives. How to align your career interests with the needs of your organization. What to measure (and what to NOT measure). Where to start - what to do first, second, and third.
Speaker: Curtis Bingham, CEO, Chief Customer Officer Council
Tune in on January 15th and learn about things such as: How a focus on "Ease of Doing Business" can yield greater near-term gains than loyalty. Ways in which you can identify the critical drivers of "Ease of Doing Business"—and how to engage employees to solve problems. How you can measure "Ease of Doing Business" & customer effort.
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From the Metaverse and Web3 to how macroeconomic influences are impacting CX, this Trend Report will give you a taste of what is to come in the year ahead and beyond. The Report also features some great tips on what you can do to leverage these trends in your business. Want to know where CX is heading in 2023?
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
What trends can online merchants expect after more than two years of exponential growth? Companies must expand on the trends that exploded during the pandemic if they want to see continued growth in their businesses while facing a recessionary economy. The cool new innovations shaping the commerce industry.
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From this feedback, you can identify trends and opportunities to improve CX across the customer journey, meet customer needs, and build better customer relationships. Download this guide from GetFeedback to learn how you can launch a successful Voice of the Customer program that drives return on investment.
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