IntouchInsight

APRIL 5, 2024

Learn how to improve QSR guest experiences, store operations, employee training and franchise performance using Mystery Shopping data.

Guest Experience 156

Guest Experience Data How To Training 156

Comm100

APRIL 22, 2024

High workloads, outdated or inadequate technological tools, and lack of adequate training are among the primary obstacles. Continuous training programs equip agents with the necessary skills and knowledge to perform their roles effectively, adapting to new tools and technologies.

How To 130

How To Chatbots Omni-Channel Social Media 130

kommunicate

JULY 14, 2023

The post How to Train ChatGPT On Your Own Data: Enhancing Customization and Brand Alignment appeared first on Kommunicate Blog. Brand strategy, therefore, is not just a logo, design or a name. It should rather take into consideration every aspect of your business. Brand alignment is the “practice of ensuring that all aspects of a [.]

Training 98

Training Brands Data How To 98

Lumoa

JANUARY 15, 2024

As these AI models undergo more training, they’ll be able to handle increasingly complex situations, too. Training and Integrating Conversational Agents This covers both human agents and automated or AI tools. You should have training in every area, including call scripts for your agents.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

Experience Investigators by 360Connext

JANUARY 18, 2022

Why does Customer Experience Training Matter? And customer experience management requires a thorough approach to training and education for all employees. Yet in some organizations, customer experience training is reserved for those who are in customer service roles only. The Common Method of Customer Experience Training.

How To 378

How To Customer Journeys Culture Training 378

ShepHyken

SEPTEMBER 26, 2018

Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.

How To 623

How To Automotive Competitive Advantage Customer Service Training 623

The DiJulius Group

OCTOBER 26, 2021

The post How to Train your Employees to deal with Irrational Customer Rage appeared first on The DiJulius Group. There is an increasing number of stories of customers becoming unruly, disrespectful, displaying both verbal and physical abuse in certain industries such as airlines, hotels, and restaurants. Read Full Article.

Training 120

Training Airlines Hotels How To 120

Myra Golden

APRIL 28, 2021

I walked everyone through how to prepare customer service specialists to apply psychological tactics to bring down the temperature in interactions and de-escalate. When we moved to Q & A, Sherry asked a question about training and supporting remote agents: Our contact center agents will work remotely for the foreseeable future.

Training 105

Training Customer Service Contact Center How To 105

The DiJulius Group

JUNE 6, 2022

The post How to Train Your Employees to be Great at Relationship Building appeared first on The DiJulius Group. The cost is weaker human relationships that are vital to customer experiences, employee experiences, and happiness. Focusing strictly on a digital. Read Full Article.

Training 99

Training How To Employee Experience Groups 99

Experience Investigators by 360Connext

JULY 7, 2023

How to Overcome Objections and Win Support for New Customer Experience (CX) Initiatives 9AM on Thursday, 7/13 Register Here In today’s uncertain business environment, some leaders are hesitant to invest in customer experience (CX) initiatives.

Customer Experience 271

Customer Experience How To Resources Measurement 271

SurveyGizmo

APRIL 26, 2022

Ideally, feedback is collected from learners and inputted directed into an LMS, but occasionally learning services professional fail to adequately communicate with the people taking their training programs. Why Add Surveys to Training Courses. When you offer pre- and post-training surveys, you’ll know how each person prefers to learn.

Training 97

Training Survey Measurement How To 97

Gainsight

OCTOBER 25, 2023

Part of that experience is how you train your customers. Unfortunately, old-school training tactics, namely, traditional help centers, don’t deliver the experience your customers demand. Here’s how to turn your traditional help center into an online training powerhouse.

Training 52

Training How To Resources Social Media 52

Clarivate

APRIL 6, 2022

Learning how to write a constructive peer review is an essential step in helping to safeguard the quality and integrity of published literature. How to write a peer review. There are plenty of peer review templates, resources and experts out there to help you, including: Peer review training courses and in-person workshops.

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Course Examples Training How To 98

TechSee

APRIL 22, 2024

In this post, we explore how to remove barriers to adoption, significantly amplifying the effectiveness of your CX strategies. However, the true potential of investing in CX innovation often remains untapped due to barriers that hinder adoption.

Innovation 109

Innovation How To Sports Video 109

Integrity Solutions

NOVEMBER 29, 2022

While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics. How to Determine Sales Training Metrics.

Training 87

Training Metrics Sales ROI 87

The DiJulius Group

MAY 25, 2021

The Customer Experience Olympics The video you just watched (above) was NewDay USA, a mortgage company serving veterans, having their teams compete against each other on the different components of their customer experience training they had all just received. Read Full Article.

Training 97

Training Customer Experience How To Video 97

BlueOcean

MARCH 19, 2024

Trusting in the process, and in your new partner’s ability to achieve that seamless switch, can be tough. In this blog post, we’ll explore how to effectively transition your outsourced customer care program and leverage the benefits of using a collaborative cloud-based project management platform along the way.

Customer Care 177

Customer Care How To Sports Case Study 177

Doing CX Right

FEBRUARY 17, 2023

Balance BOTH agent training AND contact center competing demands for positive outcomes. The post How To Balance BOTH Customer Service Agent Training AND Competing Demands appeared first on Doing CX Right. Learn strategies to build a culture of learning.

Training 52

Training Customer Service Contact Center How To 52

AWS Machine Learning

DECEMBER 5, 2023

Large language model (LLM) training has become increasingly popular over the last year with the release of several publicly available models such as Llama2, Falcon, and StarCoder. Customers are now training LLMs of unprecedented size ranging from 1 billion to over 175 billion parameters. sharded) across GPUs in the training job.

Training 87

Training Data Travel Communication 87

Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? So there’s no time like the present to create the best customer service training program for your contact center. 3: DO: Know when group training is most appropriate (and when it’s not).

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

The DiJulius Group

FEBRUARY 23, 2022

The DiJulius Group’s Senior Customer Experience Consultant, Dave Murray, shares why companies need to train their leaders how to lead. The post 074: Training Your Leaders How to Lead appeared first on The DiJulius Group. Many organizations make assumptions that by making. Read Full Article.

Training 52

Training How To Consulting Groups 52

Wootric CX Blog

JANUARY 3, 2021

The quality of that training data sets up the quality of your text analytics results, or as the old saying goes “garbage in, garbage out”. We’ll dig into the basics of text analytics, the inconsistencies of manual tagging, and how to create good training data and models. A quick primer on AI training sets.

Training 81

Training Feedback How To Effort Score 81

AWS Machine Learning

FEBRUARY 1, 2023

Although larger models tend to be more powerful, training such models requires significant computational resources. Even with the use of advanced distributed training libraries like FSDP and DeepSpeed, it’s common for training jobs to require hundreds of accelerator devices for several weeks or months at a time.

Training 94

Training Groups Tools System 94

Uniphore

JULY 10, 2021

How to Cut Call Center Agent Onboarding Time in Half. People learn the most at the moment of need, and when training occurs in small units called microbursts, embedded within everyday work activities. It’s challenging to train, onboard, and retain talent in the contact center today. and Make Every Agent Your Best Agent.

Call Center 223

Call Center Contact Center How To Case Study 223

AWS Machine Learning

NOVEMBER 29, 2023

However, the increasing cost associated with training and fine-tuning these models poses a challenge for enterprises. This cost is primarily driven by the sheer volume of data used in training deep learning models. However, there is less focus today on the efficiency of the training data itself.

Training 87

Training Data System Examples 87

AWS Machine Learning

AUGUST 16, 2023

Training machine learning (ML) models to interpret this data, however, is bottlenecked by costly and time-consuming human annotation efforts. By training on large amounts of unlabeled image data, self-supervised models learn image representations that can be transferred to downstream tasks, such as image classification or segmentation.

Training 74

Training Multi-Channel Travel Innovation 74

CSM Magazine

MARCH 18, 2024

In an ambitious stride towards enhancing support available for vulnerable customers, Helen Pettifer Training Ltd announces the launch of its new website. Intentions are good, yet it can be difficult to know how to adequately address the complexity of vulnerability.

Training 52

Training Government Financial Resources 52

AWS Machine Learning

OCTOBER 19, 2023

In this post, we discuss how to use the Custom Moderation feature in Amazon Rekognition to enhance the accuracy of your pre-trained content moderation API. You can train a custom adapter with as few as 20 annotated images in less than 1 hour. Create a project A project is a container to store your adapters.

Training 112

Training Data Social Media Ecommerce 112

AWS Machine Learning

SEPTEMBER 20, 2023

For example, you may want to make use of Amazon SageMaker to build and train ML model, or use Amazon SageMaker Jumpstart to deploy pre-built foundation or third party ML models, which you can deploy at the click of a few buttons. We show how you can build and train an ML model in AWS and deploy the model in another platform.

Training 104

Training e-support Resources Groups 104

Experience Investigators by 360Connext

MARCH 9, 2016

It is, therefore, little wonder that many company bosses invest heavily in their efforts to improve customer service training, in order to bring staff members up to scratch. The post How to Improve Customer Service Training with Simple Metrics appeared first on Customer Experience Consulting.

Customer Service Training 110

Customer Service Training Training Metrics Customer Service 110