InMoment XI
APRIL 5, 2024
How Common Is Response Bias? Response bias can occur to varying degrees in almost any survey or study involving human participants. How to Check for Response Bias To identify response bias, you will need to cross-reference survey responses with other data.
C3Centricity
APRIL 9, 2024
A study by Gartner highlighted that 77% of B2B buyers stated their latest purchase was very complex or difficult. This realm is characterized by: Longer Sales Cycles: B2B transactions often involve substantial investments, necessitating a more extended period of deliberation, approval, and procurement processes.
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Comm100
MARCH 20, 2024
Canada, and the UK, and offers insights into how digital communication can play a pivotal role in reversing this trend. Read on to find out how to increase trust in government institutions and agencies. The post How to Increase Trust in Government with Digital Communication appeared first on Comm100.
2020 Research
NOVEMBER 1, 2021
How to Ace Global Qualitative Studies. That’s why we have created a short guide to help you ace global qualitative studies and reap the rewards of successful research, globally. The post How to Ace Global Qualitative Studies appeared first on Schlesinger Group. Download Your Guide.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries. By enhancing efficiency and personalization while elevating customer satisfaction and loyalty, conversational AI serves as a powerful catalyst propelling a CX revolution like never before!
Uniphore
JULY 1, 2021
We wanted to get an unfiltered, insider look into how contact center employees view their roles, what their pain points are, and what solutions they feel could help them consistently deliver great customer experiences. The post Social Media Study: Stress Hurts Call Center Employees and the Customer Experience appeared first on Jacada.
InMoment XI
OCTOBER 27, 2022
Before designing a research study, it is critical to understand the business’s objectives, current environment and situation, pain points, the stakeholders’ interests, and the use of information. Design a research study with the “end in mind” and look at the process from the end to the beginning. Step #2: Planning. Step #2: Planning.
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The Customer Education Maturity Model was developed from an extensive study of the industry, including interviews with leaders in the customer learning space. You’ll learn: The roadmap for how superior customer learning programs grow. How to build a plan and get executive buy-in for your customer training initiatives.
Advertiser: ZoomInfo
Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. How to assess the current health of your database while working with a B2B contact data provider. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
An ICMI study revealed that 86 percent of contact centers don't fully empower their agents to deliver an outstanding customer experience. Gain practical tips from case studies featuring leading companies. One of the main inhibitors is fear. Agents worry about doing the wrong thing and getting in trouble.
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Download the case study to learn what Quentelle was able to achieve with GUIDEcx.
Speaker: Rana Gujral, CEO at Behavioral Signals
In this webinar, you will learn: How AI can transform your contact center with real, actionable insights. How to program AI to understand the subtle nuances in conversations, i.e. intonation cues, can yield insights like customers’ behaviors and desires, and improve outcomes.
Advertiser: ZoomInfo
Studies show the return on investment (ROI) of conversational marketing helps your marketing team drive revenue. This guide will examine the market forces at play, shifting buyer trends, what conversational marketing is, how to leverage it, and the tactics involved in adopting conversational marketing for a B2B demand generation strategy.
Advertiser: Vanilla Forums
Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them. Get case studies of self-service platforms across industries. You can both boost your customer experience while spending less. This eBook details it all!
Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting
Even before COVID-19, a PWC study revealed that 59% of global consumers felt that companies had lost touch with the human element of customer experience. To remain competitive in the next normal, we must examine how at the heart of digital transformation is consumer connection. This is a session you don't want to miss!
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