BlueOcean
MARCH 14, 2024
We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. To avoid that headache (and massive waste of resources), shortlisting potential partners is critical. The post A Comprehensive List of Resources for the Contact Center Sourcing Process appeared first on Blue Ocean.
InMoment XI
APRIL 9, 2024
However, there may be instances where your business must learn how to delete a Facebook Page in order to protect your brand reputation. Legal issues: Legal complications or disputes may suddenly arise and you have to learn how to delete a Business Page on Facebook as a precautionary measure. Select Approve or Decline.
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InMoment XI
OCTOBER 5, 2023
A lot of customer experiences hinge on your contact center’s effectiveness, which is why it’s important to ensure it’s a resource your customers find helpful, professional, and expedient. Check out this resource that outlines the 7 steps for implementing a closed loop system ! Follow up with employees, too! Not sure where to start?
InMoment XI
OCTOBER 4, 2023
Using Data to Capture Insights Another theme I hear from clients and prospects is that they have more data than they know what to do with or how to get insights from it (pillar #2 from integrated CX). If you’re looking for a starting point, check out this resource on how to speak the C-Suite’s language when it comes to experience programs !
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
And executives worry about the cost of investing in new tools and resources. Agents worry about doing the wrong thing and getting in trouble. Contact center leaders worry about agents giving away too much or serving customers inconsistently. Gain practical tips from case studies featuring leading companies.
BlueOcean
NOVEMBER 11, 2020
Soon never happened, and so we are left with the question of when and how to get back to business as usual. The post Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook] appeared first on Blue Ocean. When the world turned upside down in February and March of 2020, no one could have guessed what was ahead.
Comm100
MARCH 20, 2024
Canada, and the UK, and offers insights into how digital communication can play a pivotal role in reversing this trend. Read on to find out how to increase trust in government institutions and agencies. This resource should be well-organized and searchable, with articles, guides, and FAQs that cover a wide range of topics.
Advertiser: ZoomInfo
Running an ABM program on data you don’t trust means wasted time, resources, and lost revenue. In this eBook, we’ll walk you through how to leverage strong data and go-to-market tools to unlock the five stages of ABM: define, identify, engage, convert, and connect. Without it, you can’t find and reach your target accounts.
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From tips on how to maximize feedback opportunity and target improvement efforts, to ways that you can enhance your CX program with supplementary data, this resource covers it all. In our latest whitepaper, we look at 5 tactics that will help you get the most out of your customer experience program.
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As such, people are looking for answers on how to nail their Customer Success initiatives. or you’re a seasoned practitioner, this resource is for you. The SaaS business model, which runs on recurring revenue, needs Customer Success to survive. Whether you’re finding yourself asking “what is Customer Success?”
Speaker: Tim Buteyn
How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.
Speaker: Hillary Curran, Head of Customer Experience, Guru
Your customer’s expectation — whether reaching out about an issue via chat, completing an online form for an event, phoning a call center, or browsing your website’s resources — is an effortless and efficient information transfer, so they can get back to focusing on their bottom line. So much of today’s customer experience happens online.
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