Myra Golden

MAY 23, 2021

When a customer refuses to comply with the policy, that’s a bait tactic. My De-escalation Academy is the only training for customer service that not only shows your employees how to redirect verbal aggression and regain control of interactions – but how to get customers to accept their word as final. . I freakin love it!

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Policies Government Travel Training 105

Alida

AUGUST 26, 2021

But is all that thinking and policy-drafting actually amounting to anything within your business? Diversity, equity, and inclusion (DE&I) have been at the forefront of a lot of organizational leaders’ minds in the past few years.

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Steve DiGioia

MARCH 8, 2021

Today’s post tells you how to stop giving customer service like a useless scarecrow. These employees have no idea how to act when things go astray and have even less motivation to improve. Set benchmarks for quality, speed of production, best practices, and how to address customer concerns. He has failed in his mission.

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Customer Service How To Policies Training 204

Myra Golden

MAY 14, 2021

Your employer must have a clear mask policy. Without a clear mask policy, customers will take liberties, argue, and you’ll be frustrated. If your company doesn’t have a clear mask policy, send them a link to this post because I’m about to spell it out for them. Make the mask policy this clear: “No mask, no service.”.

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Win the Customer

OCTOBER 5, 2016

It should be obvious that how you treat your customers is a vital factor in business success, yet many companies become so focused on implementing their policies and procedures that customer satisfaction can get overlooked. The post 4 Ways Your Policies Can Ruin Your Customers’ Experiences appeared first on Win the Customer!

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CSM Magazine

APRIL 18, 2024

Ensuring they understand your processes and policies. Train Your Team Your team should be well-equipped to handle demanding customers: Provide training on how to deal with difficult client scenarios. This includes: Setting realistic expectations about response times and deliverables. Equip them with strategies to deescalate situations.

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CSM Magazine

MAY 25, 2022

A lone worker policy is an official written document that outlines the dangers that are experienced by lone working personnel as well as the duties of both the employer and employee in ensuring that lone workers may operate in a safe environment. Why Is It Necessary for Me to Have a Policy for Lone Workers? Simple Is Best.

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Talkdesk

DECEMBER 2, 2019

Add in security concerns and there is much to consider when creating a cell phone policy for agents in the contact center. Do nothing — It’s akin to not having a sick leave policy. It’s often best to start with a moderate policy, then assess behavior and tighten the rules if needed. Document and disseminate the policy.

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Talkdesk

SEPTEMBER 1, 2020

How to motivate your workforce even if they’re all working from dispersed locations? Are they aware of any new policies and procedures that might affect daily operations? Here are a few recommendations to strengthen your cybersecurity policy in a remote-work scenario. The so-called “new normal” brings new concerns.

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BirdEye

NOVEMBER 27, 2023

Customer Care 101: How to Effectively Deal with Difficult Customers Want to see the impact of Birdeye on your business? How to identify them: Look for signs of frustration, raised voices, or impatience. How to deal with them: Remain calm and empathetic Listen actively to understand their concerns Apologize for any inconvenience 2.

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Beyond Philosophy

FEBRUARY 8, 2024

So, when an employee tells a customer, “That’s not my policy,” or “That could be a problem,” in response to their objections or questions, there is reason to believe that it can send the conversation in one direction or another. Moreover, the emotional effects of language are key here.

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AWS Machine Learning

MARCH 13, 2024

With an increase in use cases and datasets using bucket policy statements, managing cross-account access per application is too complex and long for a bucket policy to accommodate. Configure Account B, including S3 bucket, access point, and bucket policy. Create a VPC S3 gateway endpoint called DemoS3GatewayEndpoint.

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Policies Groups Resources Guidelines 91

Customer Bliss

NOVEMBER 29, 2018

How do you make health care more personal and customer-focused? This is a topic that comes up in my interview with Antoinette Taranto , Chief Customer Officer at The Colorado Department of Health Care Policy and Financing. Antoinette Taranto is the Chief Customer Officer at the Colorado Department of Health Care Policy and Financing.

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Beyond Philosophy

AUGUST 13, 2020

We changed the line the new policy representatives said from, “You should receive your policy documents in five working days,” to “You will receive your policy documents in five working days.” Organizations train customers on how to do things. It points out the problem for you.

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Effort Score How To Net Promoter Score Policies 183

ShepHyken

DECEMBER 24, 2021

How to Establish PCI Compliance . These will help you see where your weak points are and how you can quickly achieve PCI compliance.? . Afterward, you need to establish a policy for compliance that uses strong language like “must” and “will” to ensure follow-through.? Establish secure passwords for access. .

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Call Center How To Contact Center Policies 123

Help Scout

APRIL 29, 2021

Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to those beliefs. It develops organically in response to the decisions, behaviors, and policies of the people in the business. Others are design or product led.

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The DiJulius Group

JULY 1, 2020

1. Feature Article How to Stop Losing Your Customers By John DiJulius, Chief Revolution Officer One of the most frustrating pain points for customers is dealing with businesses that are paranoid of customers taking advantage of them. The post How to Stop Losing Your Customers appeared first on The DiJulius Group.

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BirdEye

OCTOBER 31, 2023

In this article, you’ll learn what a Google My Business login is, how to troubleshoot login issues, and more. How to create a Google Business Profile login How to log into your Google Business Profile Help — I can’t remember my Google Business login! Click Finish. The Google My Business app is no longer available.

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AWS Machine Learning

NOVEMBER 28, 2023

In this post, we discuss how to assess the potential risk of your AI system. A use case is a specific scenario or situation that describes how users interact with an AI system to achieve a particular goal. What are the different levels of risk?

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System How To Measurement Government 111

CSM Magazine

JANUARY 29, 2024

The test callers ask a series of questions related to the plan’s policy, which an interpreter must interpret quickly and accurately. Ensure that agents know how to access help. Make sure that they understand how to quickly and efficiently loop an interpreter in and that they have ample support during calls.

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BirdEye

SEPTEMBER 29, 2023

This blog post uncovers everything you need to know about buyer personas and how to create the right one to help your business grow. How to create a buyer persona Examples of buyer personas FAQs about buyer personas Understand your audience with Birdeye What is a buyer’s persona? Table of contents What is a buyer’s persona?

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Optimove

DECEMBER 7, 2023

Simplify your return policy, offer free return shipping, enable automatic debit/credit card refunds, and include pre-paid return labels in every package. Customers initiating returns have a higher retention rate, standing at 26%, compared to a 13% rate for those who do not return products. And that’s a wrap!

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Loyalty How To Gamification Policies 75

Think Customers

MARCH 28, 2022

Here’s how to engage and motivate a gigCX workforce that delivers exceptional results. Focus on flexibility The evolving state of the workforce presents employers with a new challenge: how to attract and retain workers. The post EX = CX: How to create a thriving gigCX model appeared first on 1to1 Media.

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How To Policies Tips Contact Center 105

BirdEye

MARCH 4, 2024

But how does one navigate the often intimidating task of changing a Facebook Page’s name, especially in 2024, where Facebook’s algorithms and policies have evolved? This blog offers a step-by-step guide on how to do that! How changing your Facebook Business Page name affect your Facebook URL?

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Guidelines How To Social Media Policies 63

CSM Magazine

MARCH 24, 2023

If you’ve been tasked to write your company’s employee handbook, read our guide to learn how to do it right, what you should include in it, and the benefits you get from having it. So, the best way to prevent all of this is to have a company manual in which you will include all important workplace guidelines.

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Playvox

DECEMBER 5, 2022

Call Avoidance Examples And How To Spot It. Related Article: Why Your Contact Center Needs A Call Avoidance Policy . How To Address Call Avoidance. Creating the right interaction avoidance policy isn’t all about punishment. Reasons For Call Avoidance. Not all cases are the same, and not all are black and white.

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How To Contact Center Policies Average Handle Time 52

Storyminers

APRIL 6, 2020

As more countries report a rapid increase in covid19 cases, further implementing restrictive policies to flatten the curve, large companies are stepping in the game. CSR is a business model that holds companies accountable for the impact of their actions and policies. Let me know what you think, how would you react in this situation.

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Brands How To Policies Course 147

ShepHyken

MAY 10, 2023

Some examples of “breaking the rules” might be honoring a warranty that expired a month ago – or stretching a 14-day return policy to the 15th or 16th day. Some retail organizations, like Nordstrom, have an easy, no-questions-asked return policy.

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Comm100

SEPTEMBER 3, 2019

HIPAA-specific Policies and Procedures. Vendors should have clear policies and processes in place to ensure that PHI is handled in a secure and consistent way throughout the organization. Has a comprehensive list of all places where PHI resides or passes through been compiled and accounted for in policies and procedures?

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AWS Machine Learning

NOVEMBER 9, 2023

Policy 3 – Attach AWSLambda_FullAccess , which is an AWS managed policy that grants full access to Lambda, Lambda console features, and other related AWS services. Policy 3 – Attach AWSLambda_FullAccess , which is an AWS managed policy that grants full access to Lambda, Lambda console features, and other related AWS services.

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inQuba

FEBRUARY 21, 2023

What’s more, policy holders’ standards for personalized engagement have never been higher! At inQuba, we’ve seen journey-centricity achieve a 25% – 40% increase in policy holder onboarding conversion. So, how did we ensure that inbound calls were converted into policy sales? Nowhere is that truer than for insurance.

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TechSee

OCTOBER 13, 2020

Enhancing collaboration between the two will enable field services to benefit from the contact center agent’s knowledge of policies, customer information, and product details, all essential information that helps resolve customer issues without dispatching a technician.

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Meeting How To Knowledge Base Contact Center 202

Playvox

AUGUST 5, 2022

Want some ideas on how to screen applicants for writing skills? They will make agents slow to find the information they need: Refund Policy – International Customers – Original Refund Policy – International Customers – Updated Refund Policy – International Customers – With Link to Form Version 2.

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How To Contact Center Policies Analytics 69

Myra Golden

SEPTEMBER 17, 2021

This morning I recorded a short training on how to handle the most challenging mask questions. 6:41 When face coverings become political 13:32 How do you enforce a mask policy when the immediate community does not have a mandate? Enforcing mask requirements. Like, “Why do you have a mask requirement?”

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How To Policies Training Video 109

Helen Dewdney

APRIL 6, 2019

ASOS has changed its returns policy. In a move that some might consider to be customer unfriendly, it has made significant changes to its returns policy. For more help on complaining effectively see Top 20 Tips How to Complain! How To Complain: The ESSENTIAL Consumer Guide to Getting REFUNDS, Redress and RESULTS!

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AWS Machine Learning

OCTOBER 30, 2023

In this post, we demonstrate how to set up private access on your AWS account to access Amazon Bedrock APIs over VPC endpoints powered by PrivateLink to help you build generative AI applications securely with your own data. In the Permissions policies section, choose Add permissions and choose Create inline policy.

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