Experience Investigators by 360Connext
SEPTEMBER 18, 2014
Welcome to Multi-Channel Customer Support. One of the many challenges of this type of connectivity is how these systems were originally set up. That’s the same feeling customers have when it takes four different channels to get an answer. Multi-channel customer support fails are well-documented.
Lumoa
FEBRUARY 14, 2024
A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. So, how can your business win over this growing contingent of experience-focussed customers? So, your CX strategy needs to ensure your customer journey is smooth, with as few touchpoints and channel switches as possible.
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Peter Lavers
NOVEMBER 16, 2017
Remember when we used to talk about “channels and media”? Channel meant physical route to market e.g. retail, wholesale, intermediated, direct, etc. These terms have effectively amalgamated since we started to become “multi channel”. These terms have effectively amalgamated since we started to become “multi channel”.
InMoment XI
FEBRUARY 8, 2024
A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. How to Implement Contact Center Optimization Implementing contact center optimization requires a strategic approach.
Speaker: Laura Sikorski, Contact Center Consultant
Your company is judged on how your staff relates to your customers on all channels. Your agents need to be autonomous, insightful, empathetic, engaging, and be available on any channel assigned, at any time and be able to simultaneously respond to your customers’ queries. How do you retain the human touch in the digital world?
Comm100
NOVEMBER 8, 2023
Omnichannel Support: The Gold Standard In today’s digital age, players engage with gaming and gambling platforms across a plethora of channels: mobile apps, websites, social media, and more. Multi-language support, therefore, isn’t just a nice-to-have—it’s a must.
InMoment XI
NOVEMBER 30, 2023
How to Create a Brand Reputation Strategy Creating a brand reputation strategy may seem daunting at first. Establish Brand Guidelines: Define clear guidelines for how your brand should be represented across different channels. Time-Efficiency Monitoring your brand manually across various online channels can be time-consuming.
Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys
As your contact center becomes more complex with a growing number of communication channels and touchpoints, it’s more important than ever to have the right technology in place to support your workforce. With the right solution, multi-skill and multi-channel forecasting and scheduling become accurate and hassle-free.
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