Opinionator

NOVEMBER 11, 2023

Hospital Restroom Cleaning Checklist: Ensuring Spotless Standards Key Takeaways Understanding the critical role of cleanliness in hospital restrooms. Reviewing the negative impacts of poor restroom hygiene in hospitals Essential supplies and procedures for effective cleaning.

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Hospitality Innovation 52

Blake Morgan

NOVEMBER 28, 2023

                                 How can the concept of “Unreasonable Hospitality” reshape the landscape of customer experience within the contact center? The interplay of hospitality and excellence, thriving amidst their inherent tension, defines his remarkable success.

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Hospitality Contact Center Leadership Culture 59

Michel Falcon Experience

MARCH 17, 2023

Michel Falcon:… The post The Golden Rule of Hospitality and Customer Experience appeared first on Michel Falcon. To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here.

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Hospitality Customer Experience Customers 78

kommunicate

FEBRUARY 8, 2023

The days of patients having no choice but to visit the hospital for every issue are well [.] The post 5 Common Pain Points of Digital Patient Engagement in Hospitals appeared first on Kommunicate Blog. Last Updated on February 9, 2023 The number of virtual patient visits went from 0.84

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Hospitality Engagement Healthcare 92

Experience Matters

MARCH 14, 2018

We recently asked nearly 2,000 hospital patients about their experiences. Two of the areas we examined were their emotions and their likelihood to recommend the hospital, measured by Net Promoter® Score (NPS). Of these hospital patients, 46% are promoters, 30% are detractors, which results in an average NPS of 16.

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Hospitality NPS Net Promoter Score Groups 133

CX Accelerator

JUNE 27, 2018

Few would know this better than the team at Vanderbilt Children's Hospital in Nashville, Tennessee. Before we talk about anything CX related, I would like to say that the nurses, doctors, and supporting staff who serve in a children's hospital are remarkable people. Customer Experience (CX) is all about creating positive perceptions.

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Hospitality Customer Journeys Customer Experience Innovation 140

C3Centricity

JULY 31, 2016

This hospitality outlet certainly has a lot to learn about customer centricity! Whether you are in hospitality or not, putting the customer first makes good business sense. The hospitality industry is both simple and complex for customer centricity improvements. The post When Hospitality is Not Hospitable.

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Hospitality Industry Customer Centricity Course 120

Customer Bliss

JUNE 20, 2018

What happens when one moves from hospitality to healthcare? Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. With a background in hospitality, working in casinos, I chat with Shawn about his transition from hospitality to healthcare. Expand the Horizon of Helping People.

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Hospitality Healthcare How To Customer Centricity 143

ReviewTrackers

JUNE 6, 2023

Hospitality review management is a crucial strategy for brands looking to build a positive reputation and attract new customers.

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Hospitality Management How To Strategy 65

Customer Bliss

MARCH 1, 2018

How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

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Hospitality Healthcare Customer Journeys Survey 154

Andrew Mcfarland

SEPTEMBER 23, 2022

Employer-hospital partnerships. Employer-hospital partnerships have several benefits for both the hospital and its employees. For example, employer-hospital alliances can provide the employer with access to more health care services while lowering the costs associated with health care. Social and mobile marketing.

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Hospitality Social Media How To Healthcare 48

Customer Bliss

JUNE 28, 2018

Vishal Bhalla is the VP & Chief Experience Officer at Parkland Health & Hospital System. Similar to my guest Shawn Smith in my last interview, Vishal also transitioned into healthcare from hospitality, after nearly 20 years in the industry.

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Hospitality Employee Experience Customer Experience Healthcare 107

Blake Morgan

MAY 31, 2023

The hospitality industry can adapt by offering new services and amenities that make it easy for travelers to move from work to fun. What Does it Mean for the Hospitality Industry? With this new type of travel, hospitality companies have the chance to adjust and tailor their services. Part work, part vacation.

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Hospitality Travel Industry Hotels 52

InMoment XI

OCTOBER 29, 2012

A couple of weeks ago I attended the Cornell Hospitality Research Summit in Ithaca, New York. It was a unique event in that it focused two days on research being conducted in the hospitality sector by both academics and industry practitioners. For someone like myself who has spent time in both worlds, it was as. View Article.

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Hospitality Industry Retail 200

InMoment XI

OCTOBER 29, 2012

A couple of weeks ago I attended the Cornell Hospitality Research Summit in Ithaca, New York. It was a unique event in that it focused two days on research being conducted in the hospitality sector by both academics and industry practitioners. For someone like myself who has spent time in both worlds, it was as. View Article

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Hospitality Industry 200

InMoment XI

OCTOBER 29, 2012

A couple of weeks ago I attended the Cornell Hospitality Research Summit in Ithaca, New York. It was a unique event in that it focused two days on research being conducted in the hospitality sector by both academics and industry practitioners. For someone like myself who has spent time in both worlds, it was as. View Article

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Hospitality Industry 200

CSM Magazine

DECEMBER 6, 2022

There are several benefits to outsourcing customer service in the hospitality industry. Read on to learn more about the benefits of outsourcing customer service in the hospitality industry. Hospitality businesses need to focus on delivering high-quality service to their customers in order to keep them satisfied and coming back.

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Hospitality Customer Service Hotels Omni-Channel 52

Experience Matters

JUNE 19, 2015

In a recent visit to a hospital, a member of my family spotted this patient status screen. In this case, the idea of a real-time status screen is great, but the hospital needs to provide status items that are meaningful for family members in the waiting room. While it’s a wonderful idea, the design falls flat.

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Hospitality Tools Examples Customer Experience 120

Michel Falcon Experience

MARCH 17, 2023

I am in hospitality and restaurants, so often people turn to me to discuss all things related to hospitality and guest experience. This episode is on the golden rule of hospitality, and I want to reframe what that golden rule is. So for me, the golden rule of hospitality is not your choice.

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Hospitality Customer Experience Banking Sports 60

PK

OCTOBER 19, 2020

As the hospitality sector heads into uncharted waters, the guest experience needs to remain top-of-mind. The post Home away from home: Guest experience in hospitality appeared first on PK. In light of recent mass layoffs—namely, Disney theme parks, Carnival Cruise Line and MGM Resorts—one […].

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Hospitality Guest Experience Customer Retention Customer Journeys 64

CX Centric

MAY 25, 2021

On Thursday 3rd June we will host the CX Centric Conversation: Driving Growth in the Hospitality Sector through Exceptional Experiences. The Hospitality industry now faces a smorgasbord of unprecedented challenges which have proved to be insurmountable at most instances. Hospitality Challenges. Feel free to sign up here.

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Hospitality Guest Experience Hotels Tourism 52

Customer Bliss

JANUARY 4, 2019

I’m revisiting a conversation I had with Alan Dubovsky , a well-respected colleague in the industry, who is the Chief Patient Experience Officer at Cedars-Sinai Hospital. Before becoming the Chief Patient Officer at Cedars-Sinai, he was the program coordinator for the oncology program at Northside Hospital in Atlanta.

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Hospitality Healthcare Customer Experience Chief Customer Officer 141

kommunicate

FEBRUARY 16, 2022

At least one-quarter of travel and hospitality businesses are now using chatbots in their daily operations (Statista). The post Chatbots in Travel: How Chatbots are Revolutionizing Travel and Hospitality appeared first on Kommunicate Blog. Last Updated on February 16, 2022 Did you know?

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Travel Hospitality Chatbots Customers 52

Michel Falcon Experience

JUNE 3, 2021

Meet Balbina Knight, she… The post #02: From Hospitality to Performance Marketing: Lessons Balbina Knight Learned to Achieve Career Purpose and Growth appeared first on. To listen to the podcast on an Apple device, click here. To listen to the podcast on another device, click here.

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Hospitality Marketing Meeting Company 88

Magellan Solutions

AUGUST 25, 2021

The hospitality industry must place a greater emphasis on customer service in order to provide customers with a wonderful experience. . For this reason, more and more hospitality businesses are trying hard to provide excellent customer service to make their customers happy. They want much more. . Contact us today for more information.

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Hospitality Call Center Social Media Hotels 52

Michel Falcon Experience

JANUARY 23, 2024

Play Video

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Hospitality Video 78

SurveyGizmo

JANUARY 20, 2021

One of the largest, oldest, and highest ranked surgical teaching hospitals in the U.S.A. As a teaching hospital, much of their research is shared with other surgeons and hospitals around the world. Another project the researchers at this hospital ran with Alchemer was targeted towards Health Practitioners Education needs.

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Hospitality Exercises Survey Study 52

Customer Bliss

NOVEMBER 6, 2018

Jude Children’s Research Hospital which I visited a few weeks ago. Jude Children’s Research Hospital. Jude Children’s Research Hospital, visit stjude.org. . What I’m going to actually show you is some video footage of their customer room and the anthropologists who work there. To learn more about St.

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Hospitality Customer Journeys Video Chief Customer Officer 190

CX Centric

OCTOBER 8, 2021

As part of the event, we drafted out some of the key challenges in the hospitality sector in which the attendees were very much participative when it came to discussing these challenges. These challenges included: How can hospitality companies convey hygiene and restore confidence in safe travel?

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Hospitality Guest Experience Hotels Travel 52

CSM Magazine

JULY 30, 2021

Read on to learn a few tips for improving customer services in the hospitality industry, including how to help employees improve customer services. While meeting clients’ expectations seems enough, it isn’t in an industry with high competition like hospitality. Exceed the needs and expectations of customers.

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Hospitality Industry Tips Customer Service 52

Totango

JUNE 25, 2020

SevenRooms is a hospitality platform designed to help operators maximize profits, build customer loyalty, and create truly exceptional guest experiences. As many of us know, COVID-19 has been especially hard on those in the hospitality industry. Ilana Brown: Yes, for sure.

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Hospitality Industry Guest Experience Customer Success 62

West Monroe

FEBRUARY 10, 2022

While this existed before COVID-19, the pandemic's rapid changes have catalyzed unprecedented investments: Now more than ever, hospitals and health systems are reallocating resources toward patient-centric digital excellence.

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Hospitality System Resources Measurement 52

Talkdesk

APRIL 22, 2020

However for some companies, particularly in travel and hospitality, the storm came abruptly with little time for planning and response. Move to the cloud and ensure Business Continuity Talkdesk Business Continuity for Travel & Hospitality is a program specifically targeted at keeping operations up and running at all times.

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Hospitality Travel Contact Center B2C 59

CSM Magazine

AUGUST 22, 2023

These advanced virtual assistants represent a harmonious fusion of technology and hospitality, encapsulating the ethos of modern guest services. Conclusion In the vast landscape of the hotel industry, where personal touch and digital efficiency are both vying for dominance, chatbots find their sweet spot right in the middle.

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Hotels Chatbots Hospitality Guest Experience 52

ReviewTrackers

MARCH 6, 2017

” Customer Success Story: Nicklaus Children’s Hospital. Nicklaus Children’s Hospital is one of the leading pediatric hospitals in the nation. These numbers demonstrate that healthcare executives must focus on managing online reviews and patient feedback in order to deliver better patient experiences.

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Hospitality Customer Success Healthcare Automotive 85

CSM Magazine

SEPTEMBER 28, 2021

Now, as businesses reopen their doors and consumers engage in more leisure activities, we are seeing that those same platforms are providing a wealth of information that enhances the customer experience,” says Anthony Gaskell, Reputation’s EMEA Managing Director, “The hospitality industry is competitive. Acting on feedback.

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Hospitality Study Consumers Social Media 52

Steve DiGioia

MARCH 24, 2016

The hospitality industry is the most unique in the business world because we don’t sell a product. Today’s hospitality industry is not about numbers, at least to the guests, it’s all about how we make you feel , what the experience is like. This original article was written by Steve DiGioia. We sell “ service.”. Think Disney World….

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Hospitality Industry Hotels Course 100