Uniphore
JANUARY 21, 2022
These are just a few of the patient service challenges healthcare leaders are grappling with today. How can healthcare CX providers ensure that members consistently receive positive, high-quality service while meeting strict compliance and privacy requirements? Healthcare consumers are overwhelmed and frustrated.
InMoment XI
AUGUST 28, 2019
A report by Prophet cites that 81% of consumers are unsatisfied with their healthcare experience, and that the happiest consumers are those who interact with the system the least. The definition of the adjective “patient” is: to accept or tolerate delays, problems, or suffering without becoming annoyed or anxious. View Article.
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Magellan Solutions
FEBRUARY 14, 2024
In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Healthcare organizations can hand off their growing call center needs and redirect resources toward core clinical care.
Comm100
APRIL 17, 2023
All healthcare organizations in the US need to comply with HIPAA, a law that protects patients’ personal data and safeguards their privacy. In this blog, we will break down what HIPAA compliant messaging is, why it matters, and why healthcare providers around the world are using Comm100’s HIPAA compliant messaging software.
Customer Bliss
NOVEMBER 29, 2021
More important, in the increasing complexity of healthcare, who doesn’t yearn for more conversation about why tests are ordered, and their impact in the near and short term? As one of the highest expenditures over time in our lifetime, patients should have an informed say in decision making with healthcare providers. Click To Tweet.
Experience Matters
MAY 21, 2020
Sixty percent of employees report that they’re working from home, and 31% have started to work from home for the first time. Twenty-nine percent of employees report that they have been less effective at doing their job since the outbreak of COVID, while a slightly smaller 24% report an Read More.
Magellan Solutions
FEBRUARY 15, 2024
In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Healthcare organizations can hand off their growing call center needs and redirect resources toward core clinical care.
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