Thematic

APRIL 30, 2025

Let’s say someone got a complaint about long wait times. Bringing It All Together—Your Roadmap to Customer Love We’ve explored a lot: listening to customers, the inner loop, huddles, the outer loop, technology, and measurement. It’s not just talk—it’s a way for teams to learn together.

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Feedback Loyalty Handbook Social Media 62

Thematic

MAY 7, 2025

Download VoC Handbook Our free guide to shopping for a feedback analytics solution Cut through marketing noise and be sure you are asking the right questions in sales calls and demos. If long wait times plague chat, invest in more agents. If repeat buyers request a feature, prioritize its development.

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Feedback Customer Journeys Self Service Analysis 62

Thematic

APRIL 21, 2025

For example, Watercare noticed their detractor scores (unhappy NPS respondents) were rising, so they dived into the qualitative comments behind those scores and discovered why —long wait times and lack of updates. These are gold nuggets you don’t want to miss. Addressing them had clear, measurable value.

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Feedback Customer Service Effort Score Net Promoter Score 62

Thematic

MARCH 20, 2025

neutral, slightly annoyed, extremely frustrated) over time. Example: If a business notices that "long wait times" are frequently mentioned in negative reviews, text analytics highlights this trend, allowing the company to adjust staffing levels or streamline support processes. It categorizes sentiment trends (e.g.,

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Analytics Customer Service Analysis e-support 62

Thematic

MARCH 26, 2025

So, if a business notices that 15% of customer complaints over the last 30 days mention long wait times for support—this suggests a real operational issue. Public product roadmaps – Transparency wins customer trust. Best Ways to Close the Loop Send email updates – A simple "We heard you!"

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