Thematic

APRIL 29, 2025

If you work on a Voice of Customer (VoC) team, you already know the drill: feedback is everywhere. There’s no shortage of voices. And since the emergence of LLMs and tools for AI-powered analysis Voice of Customer can now unify unstructured data within this framework.

Voice of Customer 62

Voice of Customer Data Handbook Analysis 62

Thematic

APRIL 30, 2025

Bringing It All Together—Your Roadmap to Customer Love We’ve explored a lot: listening to customers, the inner loop, huddles, the outer loop, technology, and measurement. Imagine them as parts of one big system that puts the customer at the center of everything—a roadmap to earning customer love.

Feedback 62

Feedback Loyalty Handbook Social Media 62

Thematic

JUNE 23, 2025

They’re exploring a hybrid build partner customer feedback AI strategy that combines the best of both worlds. This balanced approach promises tailored insights without starting from scratch, though it does mean sharing roadmap control with a vendor. Download NLP Generative AI Text Analytics Handbook Build, Buy or Partner?

Feedback 62

Feedback Government Analysis ROI 62

Thematic

FEBRUARY 24, 2025

After implementing improvements, menu update times dropped from 11 seconds to under 3 seconds, significantly improving satisfaction​ By leveraging real-time Voice of Customer feedback, businesses can detect issues early, optimize customer experience, and prevent churn.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Thematic

JUNE 10, 2025

If you're a voice of customer manager or product lead facing mixed feedback, you need a more granular view. Download VoC Handbook Our free guide to shopping for a feedback analytics solution Cut through marketing noise and be sure you are asking the right questions in sales calls and demos.

Analysis 62

Analysis Effort Score How To Net Promoter Score 62

Thematic

APRIL 21, 2025

Customer success notes and QBRs: B2B relationships usually include regular check-ins (e.g., quarterly business reviews) and strategy meetings (sometimes even customer focus groups). These voice-of-customer (VoC) sessions​ capture candid feedback from day-to-day users and executive sponsors.

B2B 62

B2B Customer Insights Engagement How To 62

Thematic

APRIL 21, 2025

In short, meet customers where they are and gather feedback from every relevant source (calls, emails, live chat, social media, and so on)​ In the case of Watercare, they discovered that only 15% of their customers proactively provided feedback. These are gold nuggets you don’t want to miss.

Feedback 62

Feedback Customer Service Effort Score Net Promoter Score 62