Thematic

APRIL 30, 2025

​ Tools like Thematic can consolidate feedback from multiple touchpoints—surveys, support tickets, social media—and surface common themes in real time. Imagine them as parts of one big system that puts the customer at the center of everything—a roadmap to earning customer love. How do these pieces connect?

Feedback 62

Feedback Loyalty Handbook Social Media 62

Thematic

FEBRUARY 24, 2025

Analyze customer interactions across multiple touchpoints. Analyze Customer Interactions Across Multiple Touchpoints Customers today engage with businesses across multiple channels. They need conversational analytics or customer review analysis to help track, analyze, and personalize interactions seamlessly across all touchpoints.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Thematic

APRIL 21, 2025

Are you aiming to reduce churn, improve specific UX issues, boost customer loyalty, or guide your product roadmap? Here’s how to ensure you’re gathering customer feedback continuously and proactively: Automate and Schedule Set up automatic prompts at key touchpoints. Setting clear objectives will focus your efforts.

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Feedback Roadmap NPS Effort Score 62

Thematic

JUNE 10, 2025

Aim for 20–30 initial aspects covering the main touchpoints of your customer experience. Download VoC Handbook Our free guide to shopping for a feedback analytics solution Cut through marketing noise and be sure you are asking the right questions in sales calls and demos. Start by gathering your team (support, product, UX, etc.)

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Analysis Effort Score How To Net Promoter Score 62

Thematic

MAY 7, 2025

Identifying Feedback Themes Related to Digital Touchpoints Customer comments like “the app crashes at checkout” or “site navigation is frustrating” signal recurring pain points. Feedback may also show that certain touchpoints require cross-functional improvements. These are real stakes.

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Feedback Customer Journeys Self Service Analysis 62

Thematic

MARCH 30, 2025

Instead, you need unified data analytics to connect every touchpoint and every voice. When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home. When teams rely on isolated data sets, it’s nearly impossible to uncover meaningful customer experience insights. The result?

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Customer Insights Data Analytics How To 62

Thematic

APRIL 21, 2025

A customer service feedback loop zeroes in on support touchpoints—the goal is to fix process issues, improve training, and enhance customer care based on the feedback you receive from customers. You may also hear about “inner loops” in feedback management. These are gold nuggets you don’t want to miss.

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Feedback Customer Service Effort Score Net Promoter Score 62