Handbook NPS Roadmap 
Thematic
JULY 14, 2025
Voice of customer research powers a continuous feedback engine, delivering insights that drive smarter roadmaps and happier customers. Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback.
Thematic
APRIL 30, 2025
But when feedback comes in from all directions—email, NPS surveys, social media—it’s easy to miss something urgent. Here are some important indicators: Net Promoter Score (NPS) : This metric gauges customer loyalty by asking how likely customers are to recommend your business.
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Thematic
APRIL 21, 2025
Are you aiming to reduce churn, improve specific UX issues, boost customer loyalty, or guide your product roadmap? a decrease in churn rate or higher NPS ). For instance, an email or in-app CSAT survey right after a support interaction can tell you how satisfied a user is, while a periodic NPS survey gauges loyalty.
Thematic
FEBRUARY 24, 2025
Their lean research team uses AI-powered analytics to process thousands of net promoter score (NPS) survey responses, identifying real-time pain points. They redesigned their Merchant Menu Manager after detecting a drop in NPS scores due to frustrations with its usability. One example?
Thematic
JUNE 10, 2025
Maybe your product’s Net Promoter Score (NPS) is high, yet support calls keep rising. Companies often rely on a single sentiment score , like a high NPS , as a sign that all is well. ABSA turned scattered feedback into a focused, high-impact roadmap. The five steps we covered are your roadmap to get started.
Thematic
APRIL 21, 2025
Download NLP Generative AI Text Analytics Handbook Beyond NLP: How LLMs Transform Text Analytics Is your Text Analytics solution still relying on B-Grade NLP? You might say, “Our objective is to raise our NPS by 10 points this year by addressing the top 3 customer pain points identified in feedback.”
Thematic
JUNE 23, 2025
This balanced approach promises tailored insights without starting from scratch, though it does mean sharing roadmap control with a vendor. Download NLP Generative AI Text Analytics Handbook Build, Buy or Partner? What started as scattered complaints became a continuous feedback engine informing product roadmaps and UX improvements.
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