C3Centricity

APRIL 2, 2018

A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. They found that those who measure their ROI have found a seat at the decision table, increased budgets, and more control. Lack of alignment on important metrics.

Marketing 175

Marketing Handbook ROI Social Media 175

Gainsight

APRIL 7, 2022

That iterative process makes it easier to understand your users, deliver faster value, and prove ROI. The best product-led growth strategies use metrics to shine a light on problems and reveal the best route to stronger adoption. Metrics You Can Use To Measure Product Adoption. How To Measure Product Adoption.

Analytics 52

Analytics Measurement How To Handbook 52

Gainsight

MARCH 9, 2020

As the authors of The Customer Success Professional’s Handbook , Ashvin and Ruben are two of the world’s foremost experts on the emerging customer success movement, its role in modern business, and best practices in both strategy and tactics. How have the metrics evolved over the last few years?

Handbook 52

Handbook NPS Chief Customer Officer Metrics 52

Kayako

JULY 6, 2017

In The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the “Nordstrom” of Your Industry, Robert Spector breaks down all of the ways that Nordstrom sets itself apart, and provides guidance for how to tailor it to your own industry. What is the ROI on having a customer-driven company?

Self Service 93

Self Service Handbook Customer Service Culture 93

Comm100

NOVEMBER 5, 2020

There’s one more major benefit of internal knowledge bases that must be accounted for: having a successful agent knowledge base means improving your metrics across the board. You can also perform this audit on your external knowledge base using metrics such as total visits and time spent on page. Conclusion.

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

Gainsight

NOVEMBER 10, 2021

Read on for an introductory taste of product-led success and a preview of our in-depth guide, “Product-Led Success: The Professional’s Handbook.”. At the same time, product-led growth enhances the product experience for existing users—opening the door to higher net dollar retention (NDR) and more ROI. What is product-led success?

Handbook 52

Handbook Roadmap ROI Strategy 52

Gainsight

JUNE 11, 2021

Exploring the Connection Between Customer Education & Customer Success co-starring Ruben Rabago, Chief Customer Officer at Intellum and author of “The Customer Success Professional’s Handbook” and Greg Rose, Chief Experience Officer at Intellum. Make paid tiers desirable by providing intended outcomes, more visibility, and ROI.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91