CX Centric

MAY 25, 2021

On Thursday 3rd June we will host the CX Centric Conversation: Driving Growth in the Hospitality Sector through Exceptional Experiences. This has changed the demand for tourism and hotels significantly. This change has dealt a significant impact on the management and marketing activities of hotels across the globe.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

Kustomer

JUNE 9, 2021

Can your support team give the customer a gift without having to escalate to a manager? The tourism and hospitality company has been able to create a loyal fan base. They do not have to go to the manager for permission or to escalate the issue. For example, The Ritz-Carlton is known for its high-end customer service.

Tourism 96

Tourism eBook Exceptional Customer Service Guest Experience 96

ShepHyken

OCTOBER 31, 2017

Top Takeaways: In addition to amazing information about mystery shopping and managing customer complaints, Josh Liebman shares his LTAST formula for managing service failure: L – Listen: Understand and process the complaint. How can I manage complaining and angry customers? How can I resolve a complaint?

Tourism 104

Tourism Entertainment Guest Experience Hospitality 104