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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. Magazine, Forbes, U.S. He’s been featured in top-tier publications such as The Wall Street Journal, Inc.

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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

He has advised governments and clients across 45 states and over 60 countries, and his books and articles have been translated into over a dozen languages. He has over 20 years of customer service, sales, and management experience, with a laser focus on contact centers.

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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. That includes B2C, B2B, and G2C (Government to Citizen). My Comment: I didn’t know Apple had a magazine. (I

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Here’s What You Need to Know About the Relationship Between Sales and Customer Service

CSM Magazine

Since time immemorial, sales and customer service have had a fraught relationship at best, and an outright adversarial relationship in the worst of times. Customer service has often drawn the short straw because it is seen as a budgetary drain while sales brings in the money. Both are major budgetary expenses.

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How to Succeed in Sales: Driving a Company Car and More

CSM Magazine

A career in sales is a compelling choice for people who are looking for leadership opportunities and a sense of achievement. Sales jobs are also attractive because of the potential for lucrative income, in addition to perks like using a company car and credit card. That won’t set you apart from your sales colleagues.

Sales 59
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Q&A From My CXPA Webinar: From Journey Mapping To Journey Management

Kerry Bodine

Here are a couple of oldie-but-goodie articles I wrote for UX Magazine on the relationship between UX and CX: From User Experience To Customer Experience. If we implement the “Centralized Journey Governance” model, should this be a cross-functional team or forum? A Deep Dive Into Customer Experience. Deliver The Journey.

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Linking ESG Programs to Corporate Financial Performance: An Econometric Analysis Approach

CSM Magazine

As businesses increasingly prioritize the incorporation of environmental, social, and governance (ESG) initiatives into their daily operations, many executives are rightfully pondering not only the moral implications of responsible ESG practices but – perhaps more importantly – how to quantify their impact on corporate financial performance (CFP).

Financial 105