This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. The psychology behind consumer behavior and experiences will be addressed as a foundation leading to the methods to build connection with customers to drive loyalty. The specific actions and strategies crucial to driving a solid CX will be explained in relevant ways to enable attendees to make a difference in their own organizations.
By the end of this webinar, you will know:
- What drives buying decisions
- The steps necessary to define CX strategy
- How to set and manage CX expectations
- Outcomes of effective Journey Maps
- How to get the best possible feedback from customers
October 17th, 2018 11:00 AM PST, 2:00 PM EST, 6:00 PM GMT
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