You can have the best CX strategy in the world, but if you can't get your organization to execute it you may as well have nothing. Unfortunately, that's the biggest challenge most CX leaders face: galvanizing people outside their team to take action on - and ultimately ownership of - CX work.

This talk explores the functional and psychological roadblocks that keep others from embracing CX even when they think it's important and offers practical guidance on how to break through those barriers so the whole company takes an active role in pursuing CX goals.

The audience will come away from this talk with :

  • A deeper understanding of the issues that hinder CX action and how to overcome them
  • A framework for shifting people from purely verbal CX support to ownership and action
  • Guidance on how to use small, strategic steps to spark a snowball of forward momentum

January 19th, 2023 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST

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