Omotenashi: Creating Value by overcoming distance
The whitepaper looks at the importance of closeness for a good customer experience.
The three dimensions of distance and how they can be overcome are being discussed: Physical distance, operational distance and affinity distance.
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About
- Learn More
- Participate in Customer Experience Update
- Support
- 2019 Customer Experience Update Summer Reading List
- Stay At Home Reading List
- Add a Source
- Add a Resource
- Advertise
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Webinars
Awards
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