How to Cut the High Cost of Contact Center Agent Attrition

How to Cut the High Cost of Contact Center Agent Attrition

Agent attrition has always been a burden on a company’s bottom line. When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down.

This white paper takes an in-depth look at the problem and explains how outsourcing can be used to fix it.

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