Employees across an organization work with buyers at different stages in the customer journey. By gathering their feedback, companies can capture the biggest picture of employee and customer needs.
That strategy is precisely what woom bikes, a children's bike company, employs. By focusing on both the employee and customer experience, woom bikes:
- Bolsters customer experience by acting on employee feedback
- Understands the voice of the customer across every touchpoint
- Leverages CX insights to drive growth and guide new product development
Watch this on-demand webinar featuring woom bikes to learn how their team improves employee and customer experiences in tandem by leveraging GetFeedback.