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Pros & Cons of Using NPS To Measure CX Success

Doing CX Right

I left my customer experience job at Verizon Wireless to join Schindler in North America. One is acquiring customer feedback and measuring customer satisfaction along the customer journey, which we call key “moments of truth.” Customers end up knowing that. Thank your customers.

NPS 40
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more.

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How to Improve NPS: 7 Proven CX Strategies

Pointillist

Enterprise customer feedback management platforms are available from Medallia, Qualtrics, Clarabridge and others. And make sure that you’re capturing the exact time the response was provided and which customer provided it. To get the full picture, you also need to understand actual customer behavior.

NPS 79