article thumbnail

Unlock The 3 Key Net Promoter Score Drivers

InMoment XI

Happy customers become brand advocates, fueling growth through positive customer feedback. Continuous Improvement: Customer experience serves as a continuous customer feedback loop for product improvement and helps you to identify emerging trends, evolving needs, and areas that require ongoing enhancement.

article thumbnail

Improve the Customer Journey

InMoment XI

The Aberdeen Group did a study on the use of formal customer journey improvements in companies and discovered some key benefits: 18 time faster average sales cycles 10 times improvement in customer service costs 5 times greater revenue from customer referrals 54% greater return of marketing investment. Identify Touch Points.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Automotive Reputation Management: Win with Digital and Drive Customer Acquisition

InMoment XI

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. Addressing negative feedback promptly and professionally can mitigate damage to the brand’s reputation.

article thumbnail

Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. What is Integrated CX Integrated CX platforms unify customer feedback signals from a multitude of feedback signals (listed below), blending them into a cohesive whole.

Hotels 260
article thumbnail

Boost NPS in Automotive by Closing the Feedback Loop

SurveySensum

If you did, then this blog is for you and everyone who struggled with What to do with this feedback? However, a common pitfall in the feedback process is the failure to act on gathered insights, rendering valuable data unused. But how to rectify it and utilize customer feedback to its true potential? How to analyze it?

article thumbnail

Integrated CX: The Complete Guide

InMoment XI

The goal is to create a comprehensive view of the customer, drawing insights from various touch points such as interactions, purchases, and feedback. Using these methods, you can improve the decisions made from both structured and unstructured customer feedback. However, that couldn’t be further from the truth.

article thumbnail

5 Simple Steps Retailers Can Take to Build Stronger Relationships with Customers

InMoment XI

Many studies show that repeat customers are likely to purchase more frequently, spend more money, and pay a premium for a product. Work toward a culture of centered on employee engagement and provide your staff with regular training, feedback, and incentives to encourage consistently excellent performance. Step #2: Store Experience.

Retail 493