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Running Brand Awareness Studies

SurveyGizmo

Our Panels team is helping many customers run Brand Awareness Studies to enable marketing teams to understand where they stand today and how their advertising and marketing efforts are moving the needle. For this kind of study, you will need a Professional or Full Access account.

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Case study: Implementing a scalable customer feedback model at Bizzabo

inSided

A few years back, the need for a one-to-many customer feedback model at fast-growing event management platform Bizzabo became evident. With the sign-off from the leadership team, the journey to build a scalable and transparent customer feedback process began. Case Study Close the loop

Insiders

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Case study: Gainsight’s community-driven product feedback loop

inSided

A huge part of making that happen comes down to collecting, understanding, prioritizing – and implementing – feedback from your customers. Customer feedback, when managed correctly, is what paves the way for sustainable growth. Case Study Close the loopIt’s the year 2018.

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Why and How to Collect Student Feedback?

Zonka Feedback

According to research by Grattan Institute , a well-developed strategy to collect student feedback can improve teachers’ effectiveness by 20-30%. Let’s understand in detail why and how to collect student feedback. Student Feedback

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The Health of the Contact Center: Are You Ready for 2019?

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. feedback from. are empowered and given the feedback. training, and data-driven feedback— and all of that starts with the right.

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Case study: How Docebo Community Hit 96% P2P Support In Less Than a Year

inSided

Before global learning technology leader Docebo built the Docebo Community in 2021, its customers were “knocking at the door” for more opportunities to connect with other customers, share best practices, ask questions, and provide product feedback. Case Study

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Improving Customer Access to Tech Support: A Case Study

BlueOcean

These additional monitoring and coaching sessions not only provided valuable additional feedback to agents, it helped us assess the “stickiness” of training, and identify any gaps or issues in the new training program and act quickly to remediate before new agents were phased in. The post Improving Customer Access to Tech Support: A Case Study appeared first on. Case Studies

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How to set up Effective Patient Feedback System

Zonka Feedback

They not only share Feedback with people through word of mouth but also post reviews on online platforms. Studies suggest that 71% of the patients look for online reviews to find a new doctor. Feedback Management

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What is a Longitudinal Study?

SurveyGizmo

Let’s take a look at longitudinal and cross-sectional studies and when they work best for business. What is the Definition of a Longitudinal Study? A longitudinal study occurs over many touch points across an extended period of time. The Three Kinds of Longitudinal Studies.

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Case Study: How IVALO.COM Doubled Its Customer Retention Rate In 6 Months

Feedbackly

Feedbackly had a chance. Insight case study CSAT customer experience customer retention cx emotional experience EVI ivalo NPS revenueIVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months.

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Case Study on the Realization of Basketball Dreams

Centercode

The result was a flood of objective, constructive feedback that helped the FSG team improve and launch their game with confidence The team at Future Stars Gaming has been working hard on their suite of Facebook games for nearly two years.

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10 Creative Ways to Collect Feedback on Website

Zonka Feedback

According to an American Express study, a customer would share their poor experience with a brand with 15 more people. So, it goes without saying that customer feedback is something that successful brands base their growth strategy on. Feedback Management

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10 Tips to Collect Student Feedback Effectively

Zonka Feedback

According to a study by the University of Glasgow, 75% of students said that student feedback in terms of understanding, problem areas, and course material significantly improved lectures. It’s the responsibility of the management to engage students and encourage them to share feedback.

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Case Study: How Genesis Improves Member Experience with NPS

AskNicely

How often does anyone take the time to give feedback on a comment card? Feedback was so sporadic, they felt blind to the member experience, and powerless to make changes before members left them. That’s when they realized: the best way to get feedback from members was simply to ask them. Proactively reaching out to members dramatically increased the amount of feedback they received. We’ve all had this experience.

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The Engaging Power Of Employee Feedback

Experience Matters

” Check out some data from our recent research: In our Q3 2018 Consumer Benchmark Study, we found that 40% of full time U.S. employees strongly agrees with the statement, “My company asks for my feedback and acts upon what I say.” The post The Engaging Power Of Employee Feedback appeared first on Experience Matters. Does your organization listen to its employees? I mean, really listen and act on what they say.

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Vehicle Manufacturers’ Secret Sauce: The MaritzCX New Vehicle Customer Study 50-Year Anniversary

InMoment XI

2019 marks the 50-year anniversary of the MaritzCX New Vehicle Customer Study (NVCS)—the automotive industry’s largest and longest running buyer behavior consumer survey. The NVCS provides monthly consumer feedback about vehicle shopping, buying patterns, and feature preferences. Look Who Turned 50! Automotive manufacturers and OEMs use the NVCS as a road map to modify current. View Article. Automotive

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[Case Study] Net Promoter Score®: How Much and How Fast You Can Improve

Genroe

The post [Case Study] Net Promoter Score®: How Much and How Fast You Can Improve appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Net Promoter Score Benchmarks Customer Feedback

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Closed-Loop Customer Feedback: How to Drive Real CX Results

PeopleMetrics

They expect that if they take the time to provide personal feedback, the company should take the time to provide personal follow-up. In this article, we’ll answer common questions businesses have about closed-loop feedback and how it can facilitate a better customer experience.

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[Case Study] How Zip Water UK Lifted NPS from 5 to 73

Genroe

In this case study we examine the reproducible steps and approaches they took to drive that change. The post [Case Study] How Zip Water UK Lifted NPS from 5 to 73 appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Net Promoter Score Case Studies

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How to Turn NPS Feedback Into Reviews, Recommendations and Referrals

Retently

Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about. Great feedback? They read their feedback, check the high score, pat themselves on the back and move on to other tasks.

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A Feedback Platform for Every Department in the Enterprise

SurveyGizmo

Their story of platform selection and initial training is one of our most popular case studies. Their tips and tricks will be useful to anyone going through any type of software implementation, but especially those considering an enterprise feedback platform.

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New Study: Why Emotional Connection is Essential for Customer Loyalty

GetFeedback

Deloitte’s study integrated data from 800 consumers, a 12-person online panel, and analyzed 91 million social media posts as well as 2,090 completed Voice of the Customer surveys. According to Deloitte 70% of consumers believe that a brand relationship includes providing feedback. Not only that, but this feedback is expected to drive responsive action. The post New Study: Why Emotional Connection is Essential for Customer Loyalty appeared first on GetFeedback Blog.

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Hire People with the Ability to Care: A #MakeMomProud Case Study

Customer Bliss

Social media feedback from every type of customer group cites how much the person understood who they were or if they got them. In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done.

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New Study Finds the Vast Majority of CX and VoC Programs Fail to Respond to Customer Feedback

SurveyGizmo

Survey of Customer Insights and CX Strategy Leaders Reveals That Despite Major CX Investments Only 24% Believe Customer Feedback is Effectively Addressed. For true VoC success, the feedback received must be analyzed, acted upon, and integrated into business processes.

Study 52
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Case Study: How Debitsuccess Improves Customer and Employee Retention with NPS

AskNicely

Getting feedback straight to the front line. A key requirement for their success is to get customer feedback into the right hands at the right time. With so many transactions, the constant stream of feedback could easily become overwhelming. What made makes Debitsuccess an interesting study in NPS is their detailed segmentation strategy. With their kind of volume, it was critical to have a plan in place to make their scores and feedback useful and actionable.

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[Case Study] Iron Mountain Doubles NPS? Survey Response Rates

Genroe

In doing so they increased internal confidence in their analysis and internal engagement with the feedback process overall. The post [Case Study] Iron Mountain Doubles NPS? Best Practices Case Studies and Statistics NPS PP: Survey Response RatesIron Mountain doubled NPS survey response rates with two simple changes to their survey invite. First, they changed the email invite “from” name to a real person, not a department.

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[Case Study] How AccessPay Lifted NPS from 15 to 50 in 2 Years

Genroe

This case study outlines the 5 steps Financial Services player AccessPay used to increase their NPS from 15 to 50 in just two years. The post [Case Study] How AccessPay Lifted NPS from 15 to 50 in 2 Years appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

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5 Tips on How to Analyze Customer Feedback at Scale

Stella Connect

As you collect and analyze customer feedback , you’ll drive operational efficiencies by identifying opportunities and emerging themes from service interactions with your customers. Let’s take a look at tips that you can use today to analyze customer feedback at scale.

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Q&A: Customer Success Study Results Revealed

ChurnZero

Stay tuned: The full Customer Success Leadership Study report with more key findings and recommendations for Customer Success leaders will be available in the beginning of January 2021. The post Q&A: Customer Success Study Results Revealed appeared first on ChurnZero.

Study 55
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How To Capitalize On Customer Feedback

Comm100

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to give feedback to brands they have done business with and some, in fact, are eager to do so! Companies should, in fact, make it a priority to request feedback, and then act on the input received – especially important given that there is a strong correlation between customer feedback and customer loyalty.

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Case Study: Sustaining Optimal Outbound Sales Support While Increasing our Workforce by over 50%

BlueOcean

We also worked to ensure that feedback was delivered quickly. The post Case Study: Sustaining Optimal Outbound Sales Support While Increasing our Workforce by over 50% appeared first on. Case StudiesThe Situation: Ramping Up Outbound Sales Support for Peak Season. For car dealerships, the busiest time of year is always tax season. It represents the largest potential for sales, with a significantly increased number of people interested in buying than any other time of year.

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Business transformation starts with customer feedback

Happy or Not

What’s more, d ecades of studies show that customer satisfaction and financial performance go hand-in-hand.? . But how is customer feedback converted into increased customer satisfaction scores and how does it impact financial performance? . Customer experience Customer feedback tip

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Making Customer Feedback Actionable - How Can AI Help?

Lumoa

Market research is being commissioned and market research agencies start doing both quantitative and qualitative studies to get to the bottom of the issue. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. In many companies, customer experience is measured, but the results are not actionable.

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7 Effective Ways to Collect Customer Feedback through Social Media

GetFeedback

That’s why collecting customer feedback is more important than ever. . Collecting feedback allows you to know what your customers think about your brand, your service, and your product; going beyond their simple likes and dislikes and helping you understand and evaluate where you can improve and where you stand among your competition. . Their feedback will inspire the moves your company makes as you grow and evolve. Why social media is a gold mine of customer feedback.

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How YETI Stays Ahead with Feedback

GetFeedback

How does feedback play a role at YETI? Feedback is very important and luckily we have GetFeedback! Feedback is our lightning rod to address issues and it’s also our north star to be able to prioritize our projects, processes, and improvements. We recently released a Post Purchase Survey on yeti.com and yeticustomshop.com that gives us feedback regarding to the whole website journey. Has feedback influenced any business decisions based on your findings?

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Unleash the power of CX metrics with feedback analytics

Thematic

Through comments in customer feedback surveys, social media conversations, call center dialogue, etc., Feedback analytics helps you transform all this text into meaningful themes and analyze the impact of these themes on your CX metrics. How does feedback analytics work?

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AIG Case Study

Confirmit

In this case study, you'll learn how AIG were able to: Drive a reduction in costs and an ability to allocate funds based on customer feedback. Voice of the Customer Case Studies AIG is a leading international insurance organization serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer.

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User Research Retrospectives: Your Key to Running Smoother Studies

dscout People Nerds

Want to gain better and more direct feedback on your work? A user research project retrospective can do just that.

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Managing Technology Within a Study Environment

CSM Magazine

They review the papers submitted from wherever they are and give feedback. With the advancement in technology, there are many changes in the way people operate. For instance, it is possible to hold a board meeting when those involved are in different locations.

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The Value of Open Ended Feedback

Alida

If someone asks if you like vanilla, chocolate or strawberry ice cream best – and your answer is that you don’t like any of those because you’re lactose-intolerant – you can immediately see how limiting survey questions without opportunities for open-ended feedback are. When customers have the opportunity to provide feedback in their own words, they are more candid. She explained how GoDaddy executed a study to determine the best name for a new product.

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