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Optimizing your customer feedback strategy in 2023

Lumoa

No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. You’ll be richly rewarded: 78% of customers have a more favorable view of brands that ask for feedback. Strategically reacting to customer feedback can increase customer loyalty and retention.

Feedback 208
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Creating an Action Plan For Your Customer Feedback Strategy

Lumoa

Customer feedback is a direct line to how your consumer base feels about your business and its products. How customers react to your products and services is vital data, but it’s only accessible if you put together a sound customer feedback strategy to obtain it. What are the types of customer feedback?

Feedback 208
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How to Ask for a Review: Strategies and Examples to Boost Your Brand Reputation

InMoment XI

Reviews are also an important source of valuable feedback about your products, services, and overall customer experience. By learning how to ask for reviews, organizations can actively contribute to a feedback loop that should help teams identify strengths and weaknesses and make necessary adjustments to enhance their offerings.

Examples 260
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Thriving Senior Living: Mastering Reputation Management Strategies

InMoment XI

This highlights the critical need for a proactive reputation management strategy, not just for sustained success but as an essential component for care organizations aspiring to attract seniors and maintain a reputation for exceptional service acknowledged online. Surveys and Follow-Up Implementing a structured feedback system is crucial.

Strategy 260
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How to Close the Customer Feedback Loop and Open the Doors to CX Success!

Most organizations “close the loop” on feedback by following up with customers afterward. A closed-loop is riddled with “best practice” misconceptions, leading companies astray as they work to define and execute their customer follow-up strategies.

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Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Analytics 208
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Voice of Customer Examples to Inspire Your CX Strategy

InMoment XI

If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer (or “VoC”) comes in. In this stage, you have the opportunity to set up a strong foundation for your program; a strategy that aligns with the overall business values, financial objectives, and brand promises.

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Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. How to make internal feedback more effective and inclusive.

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Why Product Led Growth is a Customer Success Responsibility

Customer success should be leading the Product Led Growth (PLG) initiative by adding weight to customer feedback, offering actionable, data-driven insights throughout an organization, and better serving customers.

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Should Loyalty Metrics Be Reassessed Post-Pandemic?

The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Download this eBook to learn what we discovered and get the most out of your customer feedback! Common questions include: Does Net Promoter Score® (NPS) still have the same predictive power?

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Create a Team of CX Heroes on Your Frontline: Transform Your Company’s Culture!

and more specifically VOC feedback, an embedded part of your company’s DNA. And 5 more strategies to drive real CX impact! In this article, you’ll learn a 7-point methodology for making CX. The primary focus of this eBook is how to create a customer-first culture. Using self-coaching tools to empower employees.

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Power Hour with the Community Team at Mural

Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team

Not only has the community offered a brilliantly collaborative space to MURAL customers, it has garnered excellent product feedback and ideation and has, in such a short time, proven itself a community worth emulating. How community has become integral to the MURAL strategy. So, how did they do it?

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How to Supercharge Your Customer Feedback Strategies with Messaging

When customers reach out, they either get in touch using their preferred channel of communication, or – perhaps surprisingly – the channel through which they’ll receive help or feedback from the organization the quickest. This channel might not be their favorite, but they resort to it because it’ll yield the desired results at full speed.

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Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input. How to make internal feedback more effective and inclusive.

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5 Ways to Supercharge Your CX Strategy

From tips on how to maximize feedback opportunity and target improvement efforts, to ways that you can enhance your CX program with supplementary data, this resource covers it all. Done well, it will not only increase customer satisfaction and drive loyalty, but can also provide a real competitive advantage.