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Combining Reports – An Answer to One of Your NPS Questions 

SurveyGizmo

Combined reporting is best done with surveys that do not change over time – such as C-SAT, NPS®, and even Employee Experience surveys. Next, create a Standard Report on any one of your identical surveys and click Combine Results located in the upper right-hand corner of your report.

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How to Get the Most Out of Zonka Feedback Survey Reports

Zonka Feedback

Surveys are a great way to collect Customer Feedback and know what your customers feel about their experience with your products, services, and organization. Feedback Management

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Zonka Feedback wins 13 awards in the G2 Winter 2022 Reports ??

Zonka Feedback

The G2 Winter 2022 Reports are out — and we're ecstatic to share that Zonka Feedback has won 13 awards (including Momentum Leader, High Performers, and Users Love Us) for multiple categories in this quarter, outperforming our previous quarter record when we won 11 awards from G2. ?? ?? ??.

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Styling Emails and Reports with Your Company Branding 

SurveyGizmo

In this installment of styling, let’s focus on the other areas where your audience expects corporate branding, including providing the feedback needed for informed decisions. But what about the reporting side of things? Reports that Look and Feel Like Your Organization.

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2021 CX Trends Report

In this e-book, you’ll discover the origins of CX, the evolution into an actionable tool for customer feedback, and where the future of CX is moving towards.

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AskNicely Tops G2 Crowd Grid® Report for Enterprise Feedback Management Software

AskNicely

Customer Feedback Software Leader Renews Title as the Industry’s Most Popular Solution, Receives Top Score in 4 Criteria. “It’s a thrill to repeat as the category leader, especially since customer feedback is central to everything AskNicely is about,” says Aaron Ward, Co-Founder and CEO. For inclusion in the report a product must have received ten or more reviews. Uncategorized customer feedback software

Software 150
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Product Update: Alchemer delivers more performance and reporting improvements

SurveyGizmo

The Alchemer product team is pleased to announce recent updates to the Alchemer platform that deliver improved performance and new Shared Report features. . Status updates have also been added so that you can easily track which Shared Report links are active or expired. .

Report 52
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Retail Consumer Trends and Real-Time Feedback: Monitoring How Price Hikes Impact Market Sentiment

Lumoa

But, how can retail companies incorporate valuable sources like real-time customer feedback into their operations? We’ll also provide tips to help companies monitor the effect of inflation on real-time feedback and improve customer sentiment during this global recession.

Feedback 208
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Four Things to Consider When Leveraging a Customer Feedback Management Platform

InMoment XI

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? It took days to complete a report.

Feedback 373
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Report: Tech Vendor NPS Benchmark, 2017 (B2B)

Experience Matters

We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2017. The research examines Net Promoter Scores® (NPS®) and the link to loyalty for 58 tech vendors based on feedback from 800 IT decision makers in large North American organizations. We also compared overall results to our benchmarks from the previous five years. Here’s the executive summary: For the sixth year in a row, we looked at the correlation between NPS and loyalty for technology vendors.

B2B 258
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Times are Changing: How The Grommet uses Turnkey CX & Analytics Solutions to Stay on Top

Speaker: Chatdesk, Delighted, and The Grommet

More than ever, the insights you gather from customer feedback are vital to running your business. Just ask The Grommet, an online marketplace for makers and small businesses that uses Delighted + Chatdesk to easily capture, analyze, and act on customer feedback. What you'll learn: How to use Delighted to collect customer feedback and monitor the customer experience; How to save time on reporting by using the free Chatdesk dashboard to analyze Delighted surveys alongside email, social, and more; How to drive impact by identifying actions for cross-functional teams, such as Marketing and Fulfillment, and closing the loop with your customer's. Authors: Elise Luc, Ellie Peterson, and Jorge M. Pimentel

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Report: ROI of Customer Experience, 2018

Experience Matters

We just published a Temkin Group report, ROI of Customer Experience, 2018. Here’s the executive summary: To understand the connection between customer experience (CX) and loyalty, we examined feedback from 10,000 U.S. The post Report: ROI of Customer Experience, 2018 appeared first on Customer Experience Matters®. consumers describing both their experiences with and their loyalty to different companies.

ROI 206
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Report: 2015 Temkin Experience Ratings

Experience Matters

In the fifth year of the Ratings, we analyze feedback from 10,000 U.S. Download report for Free You can also download the dataset in Excel for $395. Here’s how the industries compare with each other: Download report for FREE. We published the 2015 Temkin Experience Ratings , the most comprehensive benchmark of customer experience. consumers to rate 293 organizations across 20 industries (we added utilities this year).

Report 254
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G2 Crowd recognizes Zonka Feedback a “High Performer” amongst Experience Management Software in the Fall 2020 Grid Report

Zonka Feedback

It is of immense pleasure to announce that Zonka Feedback has been named as "High Performer" G2.com , Inc.'s s Fall 2020 Grid Report. What's up at Zonka FeedbackBefore we move ahead to share more of our excitement, let us introduce you with G2.

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Report: ROI of Customer Experience, 2016

Experience Matters

We published a Temkin Group report, ROI of Customer Experience, 2016. Here’s the executive summary: To understand the connection between customer experience (CX) and loyalty, we examined feedback from 10,000 U.S. This research shows that CX is highly correlated to loyalty across 20 industries. consumers that describes both their experiences with and their loyalty to different companies. […].

ROI 235
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How to Close the Loop with Customers [E-guide]

Forrester reports that closing the loop with customers — communicating with them about their feedback — is the most important thing businesses can do to improve customer relations. And yet, 61% don't have a formal process for closing the loop.

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Report: ROI of Customer Experience, 2015

Experience Matters

We published a Temkin Group report, ROI of Customer Experience, 2015. Here’s the executive summary: To understand the connection between customer experience (CX) and loyalty, we examined feedback from 10,000 U.S. This report also includes a five-step approach for building a model that estimates the value of CX for your organization. Download report for $295. This research shows that CX is highly correlated to loyalty across 20 industries.

ROI 258
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Report: 2016 Temkin Experience Ratings

Experience Matters

In the sixth year of the Ratings, we analyze feedback from 10,000 U.S. We published the 2016 Temkin Experience Ratings, the most comprehensive benchmark of customer experience. consumers to rate 294 organizations across 20 industries. Here’s the executive summary: 2016 marks the sixth straight year that we’ve published the Temkin Experience Ratings, a cross-industry, open standard benchmark of customer experience. This year, […].

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Report: The Future of Customer Experience Insights

Experience Matters

We published a Temkin Group report, The Future of Customer Experience Insights. The report identifies five trends that will redefine the value and role of customer feedback and insights. The report includes a readiness checklist for companies to assess their current customer insights efforts. Download report for $195. Here’s an overview of the five customer insights trends: Download report for $195.

Report 257
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G2 Crowd Awards Zonka Feedback High Performer for Spring 2021

Zonka Feedback

We are delighted to announce that Zonka Feedback has once again received the title of ‘High Performer’ in the Spring 2021 Grid Report by G2 Crowd. What's up at Zonka Feedback

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The Health of the Contact Center: Are You Ready for 2019?

This report details the opin- ions of over 1,000 contact center employees in the US and the UK, the confidence they have in succeeding at their. And it’s true: the report data also shows that call volume. feedback from. are empowered and given the feedback.

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Report: Tech Vendor NPS Benchmark, 2016 (B2B)

Experience Matters

We just published a Temkin Group report, Tech Vendor NPS Benchmark, 2016, The research examines Net Promoter Scores and the link to loyalty for 62 tech vendors based on feedback from 800 IT decision makers in large North American organizations.

B2B 216
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5 Insights on the Future of Customer Service (Free Report)

Stella Connect

We published these insights on the future of customer service in our free report, Customer Service Trends for 2022: Preparing for the Future of Customer Service , which is now available to download. . 5 Best Practices from Our 2022 Insights on the Future of Customer Service Report.

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Forget Customer Feedback!

Customer Bliss

Congratulations – you are not alone – and you have participated in one of the most meaningless efforts in modern business — useless feedback solicitation. Evaluative customer feedback of this sort is sold to organizations as a critical tool in understanding customers’ needs and expectations. “How can we know how good our service is,” asks the well meaning but ill-informed, “Unless we ask customers?” The 5 Myths of Evaluative Customer Feedback. Guest Post by Chip R.

Feedback 146
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The Engaging Power Of Employee Feedback

Experience Matters

employees strongly agrees with the statement, “My company asks for my feedback and acts upon what I say.” ” In the report, Employee Engagement Competency & Maturity, 2018, we found that only 40% of executives within large organizations put a high priority on taking action based on Read More. The post The Engaging Power Of Employee Feedback appeared first on Experience Matters. Does your organization listen to its employees?

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Report: ROI of Customer Experience, 2014

Experience Matters

We just published a Temkin Group report, ROI of Customer Experience, 2014. Here’s the executive summary: To understand how customer experience corresponds to loyalty, we examined feedback from 10,000 U.S. This report also includes a five-step approach for building a model that estimates the value of CX for your organization. Download report for $395. Here’s the first figure in the report: Download report for $395.

ROI 250
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10 Best Practices for Better Enalyzer Reports

Enalyzer

Reports are crucial for any measurement, however, if set up improperly, they can confuse and even misguide readers. In short, mistakes in the report setup might not make sense to those who need it the most. The quality of your report is defined by your survey.

Report 67
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Reputation Unveils 2022 Property Management Report Findings and Rankings

CSM Magazine

Reputation , the global leader in reputation experience management (RXM), today announced findings from its 2022 Property Management Reputation Report , which analyzed nearly 600,000 reviews of over 80,000 multifamily residential properties.

Report 91
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Closed-Loop Customer Feedback: How to Drive Real CX Results

PeopleMetrics

They expect that if they take the time to provide personal feedback, the company should take the time to provide personal follow-up. In this article, we’ll answer common questions businesses have about closed-loop feedback and how it can facilitate a better customer experience.

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How to build a customer feedback taxonomy

Thematic

Traditionally people built these feedback taxonomies manually. In this article, we share our learnings on how to build and maintain a perfect customer feedback taxonomy. Why organize feedback into taxonomies? These taxonomies capture patterns in feedback.

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Report: Unlocking Customer Insights From Contact Centers

Experience Matters

We just published a Temkin Group report, Unlocking Customer Insights From Contact Centers: From Agent Productivity to Enterprise Intelligence. To construct a more holistic picture of their customers’ experiences, companies should take the unsolicited, unstructured voice of the customer (VoC) feedback they capture in the contact center and combine it with data they collect from other sources, such as CRM and digital analytics. Download report for $195.

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Hear Ye, Hear Ye … Get Your New AIOps Reports Here!

Forrester Digital Transformation

We have just published four AIOps-related reports that I’m really excited for you all to finally read and provide feedback on. Read on below to get a synopsis of the three reports. The fourth report […].

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Customer Feedback is Your Competitive Advantage

AskNicely

Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed. Even when they report being happy and business is great.”. Obsession expressed through actioning customer feedback. It also means an internal culture shift toward paying attention to real-time customer feedback. That top-down approach to customer feedback is what creates a true customer-obsessed culture.

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How to Give Feedback to Remote Agents

UJET

Every agent on your team can use feedback to improve, increase efficiency, and learn how to move into specialized customer service roles. But how can you give feedback to agents in the best way possible? Feedback is Great for Everyone.

Feedback 104
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Report: Lessons in CX Excellence, 2015

Experience Matters

We just published a Temkin Group report, Lessons in CX Excellence, 2015. The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. The report, which is 98 pages long, includes an appendix with the finalists’ nomination forms. This report has rich insights about both B2B and B2C customer experience. Download report for $195. Download report for $195.

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A Tale of Two Customer Feedback Responses

Daniel Group

A Tale of Two Customer Feedback Responses. How do you feel about a company after they respond to you about your feedback? But what about when the company ignores your feedback? Unfortunately, companies often fail to respond to the feedback they asked for in the first place.

Groups 85
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Alchemer Named the Fastest, Easiest, and Best Feedback Platform According to G2 Winter 2022 Reports

SurveyGizmo

Our no-code / low-code approach ensures that business users can easily collect, workflow, and act on customer and employee feedback.”. The G2 reports are based on ratings by business professionals. Awards based on ratings and reviews from CX, EX, and Market Research Professionals.

Report 52
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Customers Give Feedback Every Day. Most Brands Just Aren’t Listening.

Heart of the Customer

After decades of steady improvement, coinciding with the emergence of customer experience (CX) as a discipline, the America Customer Satisfaction Index now reports that customer satisfaction has been on the decline since 2019, erasing years of gains. The post Customers Give Feedback Every Day.

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Zonka Feedback is a High Performer in the G2 Grid for Experience Management for Winter 2021

Zonka Feedback

We are more than happy to announce that Zonka Feedback has been again named as " High Performer" in the G2 Grid Report in the 'Experience Management' Category for Winter 2021. What's up at Zonka FeedbackWe have got an opportunity to be proud once again!

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Product Updates: Web Survey Enhancements, Survey Themes, Enhanced Snapshot Report, Thai Language Support & more

Zonka Feedback

What's up at Zonka Feedback

Report 52