Feedback, Management, Voice of Customer and White Paper

4 Ways to Utilize Contact Center Data to Improve the Customer Experience

inmoment

SEPTEMBER 6, 2018

This simply is not an effective process; in order to get a complete picture of their customers touchpoints, organizations need to de-silo their data. . Many of our clients import data into the InMoment system and pair it up with voice of customer feedback. This capability would simply not be possible with siloed data.

Contact Center

Contact Center Data Customer Experience Touchpoint

CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

Comm100

APRIL 26, 2020

Customer Experience is just the best… not just the work, but the people doing the work. I came into CX through the left-field of Customer Service. I’d been managing a small software support team at UL for quite a few years, and honestly was pretty fat and happy with the whole situation. There is no other group like it!

Omni-Channel

Omni-Channel Culture Customer Centricity Self Service

Customer Experience Update

4 Ways to Utilize Contact Center Data to Improve the Customer Experience

CX Inspiration – A Q&A with Nate Brown, Co-Founder of CX Accelerator

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