SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

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mopinion

MARCH 10, 2022

Managing customer feedback is a challenge many organisations face on a daily basis – especially when dealing with a large amount of feedback, coming from multiple sources and various digital channels. That is, unless you practice good customer feedback management.

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InMoment XI

AUGUST 9, 2022

Asking the right question to get responses from customers is crucial to making surveys a valuable tool. When your business decisions are influenced by the feedback you get in customer surveys, it’s even more important to make sure you’re asking the right questions to get the right feedback. Scale questions. Exit surveys.

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Survey Feedback Effort Score Net Promoter Score 493

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. But the challenge is, with so many tools in the market, which one should you opt for?

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BirdEye

MAY 30, 2023

Microsoft’s State of Global Customer Service Report showed that 77% of customers view brands more favorably if they seek out and apply customer feedback. If your business isn’t actively gathering feedback, it may be time to rethink your stance. Table of contents What are customer feedback tools?

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Tools Feedback Net Promoter Score Social Media 98

Zonka Feedback

AUGUST 28, 2023

Enterprise Feedback Management software provides accessible survey data, offering actionable insights across all levels of a company, from frontline to C-suite. It empowers leaders to understand, anticipate, and respond to the needs of a company while nurturing customer relationships.

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SurveySparrow

MARCH 24, 2024

In the fast-paced world of business, customer feedback plays a vital role in shaping and improving products, services, and overall customer experience. To effectively gather and utilize customer feedback, companies rely on specialized tools and platforms.

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SurveySparrow

MARCH 19, 2024

In-app feedback. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. What in-app feedback is, it’s importance, how to collect feedback, and more. What Is In-App Feedback? Why Collect In-App User Feedback? How can you do that?

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SurveySensum

OCTOBER 4, 2023

What is an Automotive Customer Feedback Tool? How to Choose the Right Automotive Customer Feedback Tool? An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry.

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SurveySparrow

MARCH 12, 2024

Today, we’re diving into the world of website feedback tools. And not just any tools, but the top 15 of 2024. You’ve got to have the right tools to hear them out. That’s where website feedback tools come into play, and yes, they do play a crucial role. Website Feedback Bot!

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SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. In this blog, we’re going to delve into the best employee feedback tools.

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Experience Investigators by 360Connext

NOVEMBER 16, 2021

A customer experience leader’s role is often tied to collecting, analyzing and acting upon customer feedback. Many leaders are tasked with developing customer feedback programs, including how and when to send surveys, where to insert feedback tools like kiosks or chatbots, and how to report on the feedback once it’s gathered.

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Feedback Customer Journeys Net Promoter Score NPS 367

Zonka Feedback

DECEMBER 5, 2022

The way to get answers to all these questions is by collecting Product Feedback. What features do they love, and what they don’t? Do they feel there is something missing in your product?

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Zonka Feedback

SEPTEMBER 4, 2023

Website feedback is the way to ensure that your website is working well for your customers and website visitors, and a good website feedback tool helps you do that. Your website plays a great role in the success of your business.

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Zonka Feedback

JANUARY 4, 2024

Capturing and understanding customer feedback is important for any business striving to enhance its products or services. In today's competitive landscape, leveraging efficient survey builders and tools is the cornerstone of insightful feedback collection.

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SurveySparrow

APRIL 21, 2024

But then came low code tools, which significantly made it easier for users. Now, it’s the age of no-code tools. Literally, anyone can use these no-code software tools. That’s what these tools can do. With that said, let’s take a look at some of the best no-code tools every business should have.

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Zonka Feedback

JULY 12, 2023

Need to collect customer feedback for your SaaS business? This blog will help you choose the best Customer Feedback Tools for SaaS based on their unique features, pricing, and ratings on popular online platforms. If you are in the SaaS industry, collecting customer feedback should be one of your top priorities.

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SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

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NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.

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Call Center Tools Contact Center Net Promoter Score 105

SurveySparrow

APRIL 15, 2024

Product analytics tools! These tools can unlock valuable insights, optimize user experiences, and drive growth. We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Churn Analysis Surely, other product analytics tools can identify the churn rate.

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SurveySensum

SEPTEMBER 15, 2023

In the realm of B2B service, staying attuned to client feedback is more crucial than ever. This is where customer feedback tools become essential. And having a robust B2B service customer feedback platform eases your work by creating, gathering, analyzing, and acting on feedback swiftly. You’re not alone.

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SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What are the best tools out there?

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SurveySensum

SEPTEMBER 14, 2023

In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. These smart pop-up surveys engage with the users while they’re actively using your app or website, seeking their feedback or ratings – leading to high response rates. 5) Doorbell.io 5) Doorbell.io

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Zonka Feedback

MAY 16, 2023

Understanding the value of AI in Customer Feedback Management and investing in an AI-powered system to manage customer feedback could be a game changer for businesses. In today’s competitive business climate, customer feedback is a key factor in the success of any organization.

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Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.

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Feedback Effort Score Social Media Customer Satisfaction 155

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! Within your tool, looking at your themes by volume and sentiment is one way to discover pain points.

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Zonka Feedback

JULY 6, 2022

And what will set you apart will be - the customer experience users have on your mobile app, and that's why It isn’t a surprise that almost every successful app today collects in-app feedback from its users.

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Zonka Feedback

NOVEMBER 24, 2023

The ability to express thoughts without the weight of identification is a catalyst for candid feedback—a cornerstone of growth for businesses and organizations. In a world where genuine opinions are often tethered to personal identities, the freedom of anonymity paves the way for unfiltered truth.

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SurveySparrow

MAY 19, 2023

Then a multi rater feedback tool might be just what you need. In this blog post, we will guide you through the important factors to consider when choosing a multi rater feedback tool. Let’s start by defining multi rater feedback and examining why it’s essential for an organization’s success.

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Zonka Feedback

JUNE 13, 2023

Here are some of the most powerful feedback tools you can switch to in 2023! Founded in the year 1999, SurveyMonkey has gained immense popularity when it comes to collecting feedback and creating surveys, quizzes, polls, and forms. Looking for a more cost-effective and easier-to-use alternative to SurveyMonkey?

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SurveySparrow

MAY 26, 2023

The cornerstone of this shift is recognizing the value of feedback – not just from superiors but from all stakeholders. Enter 360-Degree Feedback, a holistic approach that revolutionizes how we perceive and utilize employee assessments. Unraveling 360-Degree Feedback as a Development Tool What is 360-Degree Feedback?

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Magellan Solutions

APRIL 22, 2024

This article will delve deeper into content moderation, the types of content moderation, the tools used in the process, and everyday challenges. Automated Moderation : Artificial intelligence (AI) tools automatically detect and flag inappropriate content. However, AI might need more contextual understanding, requiring human oversight.

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SurveySensum

JANUARY 5, 2023

A Product Feedback Tool is an answer. . A feedback platform that helps you analyze your product from the customers’ eyes and lands in the successful 5% category, saving you months of effort and brainstorming. What is a Product Feedback Tool? . Why do you need product feedback tools? . No worries.

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PeopleMetrics

JUNE 10, 2021

Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link]. Contact PeopleMetrics: [link]. ? ? ?. FOLLOW US ON SOCIAL!

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Zonka Feedback

AUGUST 18, 2023

Medallia is a well-known name for enterprise customer feedback tools, enjoying a good 5.59% market share in the customer loyalty market. And for a good reason.

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Zonka Feedback

OCTOBER 13, 2022

There are many factors that go into deciding what can be the best among the pool of feedback survey tools for your business and its specific needs.

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