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What is Live Chat? 5 Big Ways It Can Help Your Business

Bold360

All context from the chatbot interaction gets passed on to the (live chat) agent, bringing her up to speed immediately. Virtual agents or agent-facing AI chatbots can then work behind the scenes to assist human agents as they interact with customers. improvement in agent performance, and a 2.6x

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New KPI Metrics in the Era of Self Service

TechSee

Modern contact centers are made up of a complex combination of humans and virtual assistants – using both natural and artificial intelligence – operating over multiple channels and using a wide range of tools to solve customers’ issues.

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Contact Center AI: How It Can Transform Your CX

Playvox

Infusing artificial intelligence (AI) into processes is top of mind for business leaders and managers in all industries and across all job functions. These “cutting-edge” technologies at the time helped managers better distribute and manage voice calls more efficiently. But it goes beyond enabling automation.