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The Patient Experience – How To Do It Right

Doing CX Right

Creating a great patient experience requires planning, constant feedback & flawless execution. Stacy Sherman explains how to do it right in magazine. The post The Patient Experience – How To Do It Right appeared first on Doing CX Right.

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Pizza Brands Are Using Mystery Shopping To Measure Compliance To Brand Standards

Second to None

Ultimately, pizza brands must be willing to collect, listen and respond to customer feedback to find success in the modern marketplace. Pizza Magazine Quarterly released a state of the industry report, offering insights into where your brand should focus its energy and resources to best connect with customers.

Brands 74
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Why Loyal Employees Are Your Most Valuable Asset

Second to None

Which, in some cases, can cost a company millions of dollars and lead to poor customer service. As Fortune Magazine columnist Thomas Stewart says : “Human beings want to pledge allegiance to something. You can even turn it into a competition and have a weekly winner’s board to see who can engage the most customers.

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What Are the Three Pillars of B2B Customer Support for Fintechs?

CSM Magazine

The Voice of Customer (VoC) is an invaluable asset for businesses, providing crucial insights into the needs, preferences, and feedback of customers and prospects. This actionable intelligence empowers Mangopay to make informed decisions, optimise our offerings, and proactively address customer needs.

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When Was the Last Time You Heard Your Customer’s Voice?

CSM Magazine

Start by listening to the voices of your customers. Establish a Voice of Customer (VoC) program or improve the one you have. Voice of customer (VoC) means that an organization listens to its customersfeedback across experiences to understand and then address their needs. What is VoC?

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CX Experts We Love

Wootric CX Blog

Why we love Amy: She’s head of Customer Advocacy at MindTouch. She was tapped to look after the customer experience as a whole as company growth accelerated. Her She is a customer journey expert whose analysis of customer feedback at key touchpoints has led to product and service enhancements that have delighted customers.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].