SurveySensum
JANUARY 5, 2024
Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? A fitness app team was analyzing its user interactions. Let’s dive in!
SurveyGizmo
SEPTEMBER 17, 2020
“Getting surveys up and running fast, and then sharing the data as we collect it, helps give stakeholders preliminary feedback they can see using the built-in dashboards,” said Tyler Downer, Quantitative User Researcher at Mozilla. Injecting the Voice of the Customer. While they search, customers receive a pop-up banner.
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Thematic
MARCH 13, 2023
Delivered Experience at Qualtrics X4 - 4 out of 5 Qualtrics X4 was advertised as featuring celebrity speakers, professionals from leading brands, entertainment, and a deep-dive into product knowledge. Based on my experience, the event delivered on these promises. Qualtrics, like Thematic, make Voice of Customer software.
SmartKarrot
JANUARY 6, 2023
Ensure customer-facing materials are up-to-date and being utilized. Adoption pack, webinars, user groups, product updates, knowledge base, training materials, customer promotional tools, etc. Encourage the team to get customers to document and share success stories, such as case studies, blogs, referrals, and webinars.
SmartKarrot
JANUARY 27, 2022
Customer education is, in fact, one of the efficient ways to cut down on the support hours for your customer success team. With improved voice of customers (VOCs) and overall customer satisfaction scores, you can expect enhanced referrals, retention, and sales rate. Knowledge base.
RapportBoost
DECEMBER 10, 2018
or it is better knowledge-based, but I find it both in the chat and in social media, I am getting far more helpful support than what I did in years past, which is very exciting. But the most interesting thing happened when we gave that to the employees, they asked the question of, what about my voice?
Thematic
SEPTEMBER 22, 2021
Primarily, businesses purchase subscriptions to feedback analytics platforms so that they can understand customer pain points and sentiment. Businesses often perform qualitative data analysis on customer feedback. A common use-case for thematic analysis in companies is analysis of customer feedback.
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