Remove Feedback Remove Knowledge Base Remove Management Remove Net Promoter Score
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5 Strategies to Gain VoC Insights from Knowledge Base

SurveySensum

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? A fitness app team was analyzing its user interactions. Let’s dive in!

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Product Feedback: 4 Steps to Improve Your Products

Zonka Feedback

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. Why Improve your Product with Product Feedback? 4 Steps to Product Improvement through Product Feedback. Step 1: Collect and Embrace Feedback.

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11 Customer Service Metrics to Start Measuring

GetFeedback

Instead of asking customers to rate the agent who helped them or share feedback on the company as a whole, CES focuses on how easy or difficult the whole support process is for your customers. You may learn that customers find your knowledge base tough to navigate or that specific channels create more frustration in general.

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5 Support Tools to Improve Customer Experience

GetFeedback

A ticketing system not only allows customers to submit their requests but provides a workflow so that your team can manage these questions in a timely manner. The best solutions will integrate with your customer relationship management (CRM) system. It also offers an opportunity to gain customer feedback.

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15 Best NPS Tools & Software in 2024 [Free Version, Features & More]

SurveySensum

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

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Everything CX Leaders Need to Know About CSAT

Kustomer

One of the benefits of CSAT surveys is that you can gather feedback from customers immediately after an interaction with your team,” explains Kustomer’s Senior Product Manager John Merse. A strong knowledge base or FAQ section helps customers resolve basic issues on their own. What Is NPS?

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10 Tips for Measuring the Success of a Ticket Management System

SurveySparrow

So, you’ve managed to sail the choppy waters of digital transformation and have successfully implemented a ticket management system in your organization. But here’s the million-dollar question: how can you accurately measure the success of a ticket management system? Well, my friend, let’s tackle that head-on!

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