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Use RAG for drug discovery with Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Knowledge Bases for Amazon Bedrock allows you to build performant and customized Retrieval Augmented Generation (RAG) applications on top of AWS and third-party vector stores using both AWS and third-party models. If you want more control, Knowledge Bases lets you control the chunking strategy through a set of preconfigured options.

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4 Easy Steps for Building an Internal Knowledge Base

Comm100

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

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5 Strategies to Gain VoC Insights from Knowledge Base

SurveySensum

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? A fitness app team was analyzing its user interactions. Let’s dive in!

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How a Knowledge Base Can Transform Your CX

Kustomer

In an era where information is generated, circulated, and shared at a dizzying rate, the need for businesses to find an exceptional way to manage and impart information has never been more important. Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire.

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The 7 Best Knowledge Base Software + How to Choose One

Help Scout

Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience.

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Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

SurveySensum

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

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A Fair Guide to the Best Customer Service Automation Software

Comm100

Knowledge Bases : A centralized repository where customers can search for and find answers to frequently asked questions. Freshdesk Freshdesk is a cloud-based customer support software that offers multichannel support solutions. Key Features : Shared email inbox, knowledge base, live chat, reporting, customer profiles.

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