Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch


It turns out the company’s customer service portal has a section called “ Building Instructions ” where customers can search for manuals based on their set number, theme, and year. A knowledge base offers your customers 24/7 support. What is a knowledge base article?

5 Best Practices for Keeping a Killer Knowledge Base


Answer: When they are a writing a knowledge base to help customers solve their problems quickly and reduce repetitive conversations with your support team. Writing documentation for a knowledge base is hard. A knowledge base is how you communicate with customers.

How Surveys Can Help You Make Improvements to Your Knowledge Base


Recently, Anna Rubkiewicz dove deep into the topic of customer feedback management. In her article, Anna discussed the idea that companies can use what they learn from their customers during service or support engagements to inform the creation of their knowledge base documentation.

Customer Feedback Management – All You Need to Know


On the one hand, with thousands of clients and leads just a couple swipes and clicks away, advertising and collecting feedback has never been so easy. So, let’s talk effective customer feedback management. The Customer Feedback Loop. Customer Feedback Loop ?

5 Ways to Wow – The Power of Proactive & Predictive Customer Care

Upstream Works

Earning a customer’s loyalty is the name of the game with customer experience management today. And we can simply hop onto social media to review honest feedback from real customers about a brand before we commit to spending our hard-earned dollars with them.

2 Questions Every Customer Service Manager Should Be Asking Everyday

CSM Magazine

Your success as a customer service manager is directly proportional to your ability to drive simultaneously customer satisfaction and employee engagement. So if surveys are your only source of feedback, then at the most, you personally know 15% of all your customers’ angst.

How to Improve Amazon Customer Satisfaction

CSM Magazine

If your service remains top-notch, you will receive more positive customer feedback and reviews, and this maintains your high ranking. You also have to follow the Amazon rules related to customer feedback. Monitor and Manage all Feedback Factors. Knowledge Base

7 Performance Review Phrases for Better Customer Feedback

CSM Magazine

Below are seven useful performance review phrases for questions related to customer handling, customer satisfaction, customer management and overall customer interaction. How did you manage to achieve that? Knowledge Base

How to Get Started with Customer Experience Management

CSM Magazine

The reasons to embrace Customer Experience Management can be various, but the common truth is that businesses now find it hard to resist jumping on the bandwagon too as the age of the customer is finally and irrevocably here. But should you actually hire CX managers from the start?

20 Creative Customer Loyalty Ideas to Keep Customers Happy

CSM Magazine

Nine times out of ten, they will choose to direct their marketing efforts into preserving their present consumer base. With their consent, you can highlight their feedback about your product, a quote and picture from them, or your message for them in a newsletter or a social media post.

Leverage CRM Technologies to Pave the Path to a Successful Company

CSM Magazine

Customer Relationship Management (CRM) software is a great technology that can help your business focus on its relationships with customers, clients, suppliers and service users. Customer relationship management (CRM) is one of the most essential keys for success nowadays.

5 Expert Tips for Customer Service Recovery

CSM Magazine

If the disappointed customer receives an apology or correction from the management, though, he or she will likely come back and try the business’ products. Knowledge BaseService recovery is a necessity in every organization regardless of the niche of business.

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5 Strategies for Creating a Customer Service Culture

CSM Magazine

One of the most common challenges I hear from managers and business owners is how to get staff to provide better service. Similarly, managers foster better customer experiences by catching employees when they provide exceptional service. Knowledge Base

Patient Feedback: A Strategic Guide


The Rise of Patient Feedback. Consumers are relying on feedback of previous happy (or unsatisfied) customers in order to make purchase decisions. They’re reading patient feedback to guide their healthcare decisions. Online Patient Feedback: The Facts and Numbers.

Why Empathy Is So Important for Enhancing Customer Experience

CSM Magazine

It’s therefore critical that senior management come up with an innovative strategy that will allow them to retain their clients and keep on growing. Once the company gets feedback from its clients, it needs to make sure that their voices are heard and understood properly.

12 Steps to Handling Customer Complaints

CSM Magazine

If our front-end employees have to call a manager for a complaint to be handled, we have just increased the time cost to the complaining customer. the customer may not be willing to wait to talk to the manager). Knowledge BaseNo business likes to get complaints.

5 Tips to Help Improve Your Customer Support Writing Skills

CSM Magazine

Additional programs are also available such as social media management tools, customer service software, and customer relationship management software to manage social media networks, handle clients’ online reputation and more. Knowledge Base

How to Pick the Right Customer Service Training Software

CSM Magazine

Course management. A data-centric reporting solution also generates valuable feedback that can be used to reassess the course content itself. Knowledge Base

10-Step Plan to Launching Your Mobile Business

CSM Magazine

Consider tools that can help with the practicalities of managing a mobile workforce. As well as field management, consider what extras you can offer both your staff and customers before heading out on the road. Knowledge BaseLooking to take your business on the road?

How to Impress Potential Customers with UX Design

CSM Magazine

They get puzzled by a large number of questions asked by sales managers and business analysts. By the way, even a negative feedback can be useful since it arms you with information about your customers’ vision. In this situation getting feedback is crucially important.

4 Strategies for Creating a Customer Service Culture

CSM Magazine

Similarly, managers foster better customer experiences by catching employees when they provide exceptional service. It’s where leaders and their teams talk about how to make the experience better for customers, employees, managers and other stakeholders. Knowledge Base

Customer Service Week 2017: How to Make a Difference

CSM Magazine

Normally I would say attentive people, knowledgeable employees, great attitudes, strong relationship-building skills, and a desire to serve. Once they understand the vision and are properly trained, they must manage every interaction they have with their customers for an optimal experience.

10 Ways Social Media Can Improve Your Customer Service

CSM Magazine

Many companies fear negative feedback, especially when it is posted publicly on social media. Reputation Management. Social media can help you to manage your online reputation as people are likely to talk about your business regardless of whether you are active on social media or not.

10 Tips to Improve Your Customer Experience

CSM Magazine

Creating a memorable customer experience is based on the creation of an ideal experience that your customers would want to have throughout their relationship with your company. Successful customer experiences are scalable and can be managed consistently across multiple channels.

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15 Customer Service Skills Agents Need


Time management skills. This is why agents should be masters of organizing and managing their work time. Additionally, all downtime that happens during slower days should default to preparing additional resources for customers like knowledge base articles and canned responses.

The Automated Solution Your Customer Service Employees Will Actually Welcome

CSM Magazine

Yet for those looking for a solution that improves the organization while actually being welcomed by employees, it’s time to get to know performance management software. It’s a waste of time for the high-performing employees and managers alike. Knowledge Base

The Financial Imperative of Best in Class Service

CSM Magazine

With it follows the tearing down of business silos that previously saw several different managers in charge of different parts of the customer journey – many of whom rarely spoke to one another. Knowledge Base

How To Build A Strong Customer Centric Team

CSM Magazine

A company that values its customer’s business may set up a designated customer support team for complaints and feedback, but a customer centric company will put the needs of customers at the forefront of operations and ensure that all members of the team are on the same page.

Six Essential Principles for Awesome Customer Service

CSM Magazine

These “Personal Steps of Excellence” would go well in a frame on your office wall and those of your general managers. Give Positive Spoken Feedback. Knowledge Base

What Is Proactive Customer Service and Why It’s so Good for Business


Secondly, all the tools you use to monitor customer activity can be a source of valuable feedback from customers. Based on the customer feedback , you can make more informed product design decisions. Gathering customer feedback in proactive customer service.

Customer Service Perception Is Fact!

CSM Magazine

This is why it is so important why the owners or the managers of the business need to ensure they have their fingers on the customers pulse and not on what they want the customer to believe. Knowledge Base

Tips for Choosing a Call Center Service for Your Business

CSM Magazine

While the importance of customer service to the bottom line means that many business owners, managers, and customer support leaders will try to do everything themselves in this area, it can get very tricky trying to fit it all in every day. Knowledge Base

5 Tips for Knowledge Management Success


Bottom line: Your chatbot is only be as good as the knowledge base that powers it. The best customer support teams have robust knowledge bases that are thoughtfully organized and offer a concise solution to each potential question. Those that have been involved in curating knowledge bases know that getting to that point can be a steep climb – one that never really ends. Bonus: One knowledge base also means less content for you to maintain.

12 Support Pros Share Their Tips on How to Manage Support in the Holiday Season


” To get the rundown on some of best ways to manage your support over the holidays, we reached out to find out some top tips with some of the best prepared support employees to tackle this holiday season. Whitney Klinker ( @whitklink ), Community Manager, Lose it!

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Webinar: White Label Review Management Services For Your Agency

As a digital marketing agency that's already offering other services like web design, listings management, local SEO, advertising, content marketing, social media marketing and more, review management is a no brainer. to offer review management to their clients.

5 tips for managing the increasing volume of customer queries


Date: Wednesday, July 10, 2019 Author: Pauline Ashenden - Marketing Manager 5 tips for managing the increasing volume of customer queries. Author: Pauline Ashenden - Marketing Manager UK brands find themselves responding to around 463.5

10 Customer Survey Design Tips for Actionable Feedback


It’s a handshake and a request for feedback in your effort to continually improve your products and services, both on the front lines and behind the scenes. Since there’s any number of questions you could ask your customers, a strong survey design process is necessary to help you understand the type of feedback you’re looking for, prioritize the questions to ask, and plan for how you’ll analyze the data and share insights. Getting feedback on your product.