InMoment XI

JANUARY 4, 2024

It encompasses the in-store experience just as much as it does the online experience. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience? The average score represents the CSAT score.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Second to None

JUNE 7, 2018

Creating an online experience that pushes customers further along their path-to-purchase can be a differentiator between growth and stagnation. There are two main types of interactions that need to be managed to curate a social media brand reputation that maintains a positive impact on your overall digital reputation.

Social Media 59

Social Media Voice of Customer Brands Advertising 59

Second to None

SEPTEMBER 20, 2018

The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience. If your brand is hoping to provide this online experience, it is important to understand: How mobile-first indexing works. How mobile-first indexing can impact your customer experience. In conclusion….

Ecommerce 54

Ecommerce Customer Experience Customer Journeys How To 54

Lumoa

APRIL 3, 2018

That time, customer experience management was still unknown to the most of the business doers. Soon after, NPS gained popularity and used to be implemented everywhere: from customer service interaction to every individual customer touchpoint. But what will you do if the score starts to fall?

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337