Remove Feedback Remove Infographics Remove Management Remove Net Promoter Score
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Net Promoter Score® 101: The Complete Guide

Lumoa

The Net Promoter: what is it? The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. For example, if 65% of your customers are promoters and 12% are detractors, NPS is 53. ??

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8 Voice of Customer Tools to Monitor Customer Experience

Thematic

VoC tools capture customer feedback, storing it in one place. Capturing VoC involves collecting and analyzing customer feedback through various channels. said they increased their Net Promoter Score (NPS) and customer satisfaction. VoC tools allow you to gather customer feedback.

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Customer Feedback – A Handy Guide to Understanding Your Audience

Retently

In order to genuinely understand customers and increase retention, businesses need to focus a big part of their resources and manpower on customer feedback. The way someone approaches feedback can make or break their business. How Important Is Customer Feedback? What Is the Customer Feedback Loop? Customer Feedback Loop.

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35 Essential Questions for Your Next Customer Feedback Questionnaire

Retently

Creating an insightful customer feedback questionnaire can seem daunting. Dive into the steps for effective questionnaire design, crucial areas for feedback, and tactics for maximizing the valuable data you collect without the fluff. What questions do you include to not only garner responses but also drive your business forward?

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Guest Post: A Guide to Training Employees to Deliver Outstanding eCommerce Customer Service

ShepHyken

If some strategies need an explanation, illustrate them in a process infographic like the one. A lack of regular feedback between employees and managers leads to a lack of motivation and subsequent deterioration of service quality. Consider these meetings to keep the feedback flowing: Weekly group meetings. Conclusion.

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Introducing NPS2: The Next Generation NPS Methodology

Retently

With the advent of the Net Promoter Score ®, capturing relevant feedback has never been easier. However, since the market landscape evolved – shifting the focus from survey data towards a more complex customer satisfaction management approach – the more advanced NPS2 paved its way. What Is NPS2?

NPS 66
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Overcome Leadership Bias: 5 Common Types and the #1 Solution

Experience Investigators by 360Connext

A recent example was a company who pushed to implement Net Promoter Score (NPS) as a way to track customer loyalty. After the initiative had yielded enough data, they ran some tests and discovered Customer Satisfaction scores were actually a better way to track repeat purchases. The “Ooooh, Shiny!”