Zonka Feedback

MAY 10, 2023

Create memorable Hotel Stay Experiences and lure your hotel guests to choose your hotel in every trip! Explore the top Customer Satisfaction Survey Questions for Hotels to gauge Customer Satisfaction. A good Hotel stay experience is the most crucial factor that makes their journeys memorable and adds color to them.

Hotels 52

Hotels Customer Satisfaction Survey Hospitality 52

Experience Matters

JANUARY 21, 2020

Enjoy these free reports: Industry CX Snapshots This series of reports dig into CX data for a number of industries: Airline, Auto, Banking, Health Insurance, Hotel, Insurance, Read More. The post New Research Digs Into Industries And Consumer Feedback Patterns appeared first on Experience Matters.

Industry 201

Industry Consumers Feedback Insurance 201

SurveySparrow

MAY 26, 2022

A hotel guest questionnaire is just what you need. Need for a hotel guest questionnaire. Need for a hotel guest questionnaire. Hotel Guest Questionnaire: Best Practices. What is a hotel guest questionnaire? And there’s no better way to do that than with the help of a hotel guest questionnaire. Say no more!

Hotels 52

Hotels Survey Feedback Software 52

Comm100

JANUARY 25, 2018

Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. But creating an effective feedback survey isn’t easy, especially for busy hoteliers. But creating an effective feedback survey isn’t easy, especially for busy hoteliers. When to Ask for Feedback. Consider Your Reputation.

Tourism 104

Tourism Hotels Customer Satisfaction Survey 104

ReviewTrackers

AUGUST 29, 2018

Hotel review sites are one of the most important sources of customers in the hospitality industry. Research shows that 78 percent of consumers use online reviews to compare hotels before placing a reservation. By comparing hotels on multiple review sites, consumers get a comprehensive picture of your business. TripAdvisor.

Hotels 80

Hotels Hospitality Travel Social Media 80

ReviewTrackers

MAY 4, 2017

Welcome to This Week In Reviews , a weekly digest of the most important stories about online reviews, customer feedback, and customer experience. This week: A new study finds that reviews are helping independent hotels drive revenue. Hotel brand names do not mean as much to guests as they once did. ”

Hotels 70

Hotels Study Report Feedback 70

Retently

JUNE 28, 2022

Without a clear strategy for turning NPS feedback into growth, it’s easy to run a business that people like but don’t talk about. Great feedback? They read their feedback, check the high score, pat themselves on the back and move on to other tasks. That is if you put your NPS® to work. You get what you ask for.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

InMoment XI

MARCH 27, 2024

With online reviews, social media comments, and public customer feedback making a major impact on the reputation of automotive businesses — car dealerships, auto repair shops, service centers, parts retailers, etc. Addressing negative feedback promptly and professionally can mitigate damage to the brand’s reputation.

Automotive 260

Automotive Management Social Media Feedback 260

Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. Now, we can have ANY feedback be translated to German and the analysis done on the German version of the comment.

Case Study 208

Case Study Hotels Knowledge Base Study 208

Thematic

DECEMBER 9, 2019

The one resource that all companies (both tech and non-tech) already have is customer feedback. Turns out customer feedback can really propel digital transformation, and it’s easy to get started! After some sight-seeing we needed to get back to our hotel and we weren’t anywhere near public transport. They were 7 months and 2.5

Feedback 126

Feedback Travel Voice of Customer Hospitality 126

SurveySparrow

OCTOBER 13, 2023

Feedback looping is a crucial concept in successful business strategies, but it is often misunderstood. In this blog, we will explore the concept of feedback looping, including its significance, real-world examples, and the transformative impact it can have on businesses. What is a Feedback Loop? Too much to handle?

Feedback 52

Feedback Examples Social Media e-support 52

InMoment XI

FEBRUARY 5, 2024

Users can leave reviews for various establishments such as restaurants, hotels, shops, and more. These reviews often include ratings, written feedback, and sometimes photos. It shows that the business values customer feedback and is committed to providing a good experience.

Competitive Advantage 260

Competitive Advantage Software Guidelines Feedback 260

InMoment XI

FEBRUARY 12, 2024

Responses also show that a company values and appreciates customer feedback , while also demonstrating transparency and a commitment to addressing customer concerns or acknowledging positive experiences. Research by InMoment underscores the importance of learning how to respond to negative reviews as well as positive feedback on Google.

How To 260

How To Policies Feedback Guidelines 260

ShepHyken

NOVEMBER 3, 2021

I would love to get some service-related feedback. My hotels have struggled this year with our service scores. I think you’ll agree that you don’t have to be in the hotel or hospitality industry to benefit from answering these questions. This hotel owner knew his ratings were slipping and wanted to do something about it.

Hospitality 164

Hospitality Customer Experience Hotels Feedback 164

Eptica

JANUARY 29, 2016

Date: Friday, January 29, 2016 Customer service lessons from the hotel sector. Constant competition and travelers sharing their feedback with those they encountered meant that inns could quickly gain a good reputation – or lose it just as swiftly if standards slipped. Published on: January 29, 2016.

Hotels 48

Hotels Customer Service Social Media Travel 48

Thematic

SEPTEMBER 14, 2023

They each have apps that handle all sorts of travel arrangements, including booking flights, hotels, car rentals, and vacation packages. It's our feedback analytics platform that works with AI to organize and theme feedback, so you can understand what customers are saying faster and more accurately than through manual analysis.

Travel 62

Travel Hotels Comparison Analysis 62

BirdEye

AUGUST 28, 2020

Their secret: customer feedback. In this guide, we’ll explore the following: Why customer feedback is so crucial How you can get started with a winning customer feedback process How you can identify and fix operations issues. 3 reasons why customer feedback is your competitive advantage. Here’s why. Set measurable goals.

Competitive Advantage 75

Competitive Advantage Feedback Net Promoter Score Hospitality 75

Horizon CX

MAY 7, 2021

Reach out to the survey respondents and thank them for participating in the survey program and providing valuable feedback. The first step of the process, Acknowledge , needs to occur within 24-48 hours from when the respondent submitted the feedback. Let’s say you visited a hotel for a short stay on a business trip. Appreciate.

Culture 130

Culture Net Promoter Score Hotels Survey 130

Thematic

JULY 19, 2022

'Cleano' in its natural habitat But is it the same when it comes to AI analyzing feedback? Let’s dig into this topic and see some real examples of how AI and people can collaborate to get the best insights from feedback faster. Then I came across customer feedback analysis. Can you trust a black box approach?

Feedback 71

Feedback Analytics Analysis How To 71

SurveySparrow

MAY 26, 2021

One day, they get called into their boss’s cabin to receive some negative feedback. However, by responding well to such feedback, companies can easily impress their customers and improve services. In this simple guide on how to respond to negative feedback, we’ll help you do all of that and more. What’s more?!

Feedback 52

Feedback How To Net Promoter Score Survey 52

PeopleMetrics

MARCH 26, 2018

Numbers aside, though, companies often tend to overlook one vital touchpoint when conducting these mapping exercises: the touchpoint of asking their customers for feedback. If you're a hotel, you may think about the first interaction guests have with the doorman, or the team at the front desk. That is a touchpoint in and of itself.

Touchpoint 86

Touchpoint Feedback CEM Call Center 86

Blake Morgan

JULY 11, 2023

          A company as large as Choice Hotels, with more than 7,000 locations worldwide, is bound to have a huge amount of data. Noha Abdalla, Chief Marketing Officer at Choice Hotels International, Inc, says data is the cornerstone of the brand’s customer experience.

Customer Focused 45

Customer Focused Data Strategy Hotels 45

InMoment XI

MARCH 11, 2024

So many businesses today are focused on getting feedback for the sake of getting feedback. But, most businesses fail to act on a lot of the feedback they receive. In order to create a truly great customer experience, you need to implement a customer feedback loop that will integrate your customers into the business.

Feedback 260

Feedback Net Promoter Score Customer Experience Social Media 260

BirdEye

NOVEMBER 30, 2023

Send automated referral emails to clients who leave positive feedback via surveys and reviews. Build partnerships with hotels and destinations Networks and partnerships can come in handy when you are a growing business with a small footprint in the market. Offer exclusive tour packages and improve customer delight.

Travel 110

Travel Marketing Social Media Hotels 110

GetFeedback

JULY 19, 2019

The same survey showed that when hotels get the customer journey right, customers are 61% more willing to recommend the hotel than customers of hotels that only focus on touchpoints. Use that test as an opportunity to see how many surveys were filled out, to understand the quality of the feedback being received, etc.

ROI 309

ROI How To Touchpoint Hotels 309

InMoment XI

MARCH 1, 2016

Does your CX program deliver timely feedback to the people who are empowered to take action? My husband and I recently splurged to stay at a high end hotel while attending Austin City Limits. Given the steep nightly rate, we were surprised at the incredibly small room we were given with a clear view of. View Article.

Hotels 200

Hotels Feedback Retail 200

InMoment XI

MARCH 1, 2016

Does your CX program deliver timely feedback to the people who are empowered to take action? My husband and I recently splurged to stay at a high end hotel while attending Austin City Limits. Given the steep nightly rate, we were surprised at the incredibly small room we were given with a clear view of. View Article

Hotels 200

Hotels Feedback 200

InMoment XI

MARCH 1, 2016

Does your CX program deliver timely feedback to the people who are empowered to take action? My husband and I recently splurged to stay at a high end hotel while attending Austin City Limits. Given the steep nightly rate, we were surprised at the incredibly small room we were given with a clear view of. View Article

Measurement 200

Measurement Hotels Feedback 200

PeopleMetrics

SEPTEMBER 12, 2019

Native Mobile App: refers to customers who download a company’s iOS or Andriod app, and feedback is gathered about their experience with it. In Location: refers to an actual in-person customer experience, such as a retail store, restaurant, or hotel. Gathering omnichannel feedback. Ready to collect feedback at every touchpoint?

Touchpoint 91

Touchpoint Feedback CEM Customer Experience 91

ShepHyken

JANUARY 26, 2022

In the past, companies have sent me surveys that were so long I became tired – or fatigued – at some point during the survey, and as a result, I wouldn’t complete it and therefore the company never received my feedback. If I have something to say, I’m happy to share some feedback. I get a survey. I’m tired of getting surveys.

Survey 123

Survey Rewards Programs Airlines Hotels 123

Experience Matters

SEPTEMBER 9, 2014

Here’s the executive summary: To understand how customer experience corresponds to loyalty, we examined feedback from 10,000 U.S. The research shows the connection between customer experience, loyalty, and revenue growth for 19 industries. consumers describing their experiences with and their loyalty to 268 companies.

ROI 316

ROI Report Net Promoter Score Customer Experience 316

Daniel Group

JUNE 20, 2023

Hilton Hotels I recently visited two Hilton Hotels, one in Arizona and one in Charlotte. In Arizona, the hotel wasn’t as clean as in past experiences at a Hilton location. While unexpected, I did get an email acknowledging my problems and promising to share my feedback with the hotel managers.

Brands 52

Brands Customer Experience Hotels B2B 52

GetFeedback

NOVEMBER 25, 2019

Hotels: 76%. So, as you’re monitoring your CSAT score, you should also be collecting feedback, acting on it, and implementing other strategies that will actually improve the experience; this will ultimately lead to a better CSAT score and other desirable business outcomes. Fixed-Line Telephone Service: 70%. Food Manufacturing: 82%.

Customer Satisfaction 293

Customer Satisfaction Industry Effort Score Apparel 293

Thematic

FEBRUARY 11, 2024

An impressive hotel with crazy art and light shows, opulent decorations, non-stop gambling and a Balenciaga store for those few that get lucky. I saw representatives of most major banks, airlines, hotels and casinos - Medallia’s bread and butter enterprise customers. The rooms were large, comfy and high-tech enabled.

Conference 62

Conference NPS Hotels Self Service 62

C3Centricity

OCTOBER 1, 2019

I was recently in the US and as seems to be the norm these days, the hotel in which I stayed asked me to rate their performance afterwards. I completed their form, giving only four and five-star ratings, as I had been very satisfied with my stay, the hotel rooms, the staff and their services. ” Shocking mail isn’t it?

Customer Satisfaction 180

Customer Satisfaction Hotels Marketing Customer Centricity 180

Customer Bliss

OCTOBER 30, 2018

Social media feedback from every type of customer group cites how much the person understood who they were or if they got them. Niki Leondakis, who’s the CEO of Equinox Fitness Centers , tells about an experience at a hotel that you may have had too. It is a condition for earning that sale. She couldn’t help her.

Case Study 256

Case Study Study Hotels Chief Customer Officer 256

ShepHyken

FEBRUARY 2, 2022

We received some great feedback, and it got me thinking of other ways to surprise our customers. Certain hotels used to offer a shoe-shine service while you were asleep. Just put your shoes in a bag that the hotel provided and hang it on the outside doorknob before midnight, and your shoes would be returned before 5 a.m.

Hotels 125

Hotels Touchpoint Customer Service Training Tips 125