Thematic
DECEMBER 9, 2019
The one resource that all companies (both tech and non-tech) already have is customer feedback. Turns out customer feedback can really propel digital transformation, and it’s easy to get started! The intuitive answer is no, since their industry is hospitality / travel. Customer feedback is a critical part of this.
Customer Bliss
JUNE 6, 2018
Then, he spent time gathering customer feedback from call centers, social media, etc. He also gathered information from the Hertz hub, an online community to tap into a group of loyal customers to get immediate feedback. Click To Tweet. About Eric Smuda.
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Lumoa
OCTOBER 15, 2023
How often should you collect customer feedback? There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. It’s clear that overwhelming customers with frequent, long surveys aren’t a practical strategy.
ECXO
MARCH 21, 2023
Continuous improvement: Organisations must continuously evaluate and improve their customer experience. Feedback from customers must be taken seriously, and the organisation must take action to address any issues that are identified. This can be done through surveys, focus groups, interviews, and other feedback mechanisms.
Customer Bliss
NOVEMBER 23, 2018
Lastly, Eric leaves us with this great piece of advice — when you’re doing this work, you need to be passionate and you need to build your internal network so that you have people that you trust to give you the right feedback and guidance. CX Click To Tweet. About Eric Smuda. Thanks so much to Customervillle ! Enjoy the show!
Customer Guru
JANUARY 30, 2018
Mr. Verma has an experience of 17 years in the Marketing domain across multiple industries such as entertainment, hospitality, and retail. Owing to his expertise in Marketing Management, he has successfully planned and executed customer acquisition strategies and developed larger funnels for opportunity conversion into the business.
Customer Guru
JANUARY 16, 2018
This article is framed in a question-answer format; please feel free to share your feedback on the article too. Is there an instance you recall where a good customer experience was able to mitigate a situation that could have otherwise resulted in a disaster? There are a couple of such instances.
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