omnichannel 
Eptica
FEBRUARY 26, 2016
With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? consumers spent $1.5
Qualtrics
OCTOBER 10, 2019
Beyond that, broader company policies, HR investment, training and development of staff and a robust employee experience management program all help set the scene for positive encounters between customers and staff. Finally, brands should be leveraging employee feedback to enhance the customer experience. sales increase in 2018.
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