ERDM

FEBRUARY 12, 2018

Article by Ernan Roman Featured on RetailTouchPoints.com According to the IBM 2017 Customer Experience Index (CEI) Study , “Only 19% of brands offer more than a basic level of personalization of the online experience.” So how do marketers step up and deliver? I want more than just simplistic buying history-based emails."

Fashion 58

Fashion Omni-Channel Consumers Communication 58

Eptica

FEBRUARY 26, 2016

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience?

Retail 48

Retail Customer Experience Apparel Ecommerce 48

Qualtrics

OCTOBER 10, 2019

Here are 5 examples of in-store experiences that are powered by positive, personal connections between brand and customer, and that ultimately reflect smart thinking around both customer experience and employee experience. Oasis – merging online and in-store fashion retail. sales increase in 2018.

Retail 34

Retail Travel Multi-Channel Fashion 34