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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people. Happy and satisfied customers mean that you can maintain regular sales and profit, which can help you maintain success.

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Q&A From My CXPA Webinar: From Journey Mapping To Journey Management

Kerry Bodine

Here are a couple of oldie-but-goodie articles I wrote for UX Magazine on the relationship between UX and CX: From User Experience To Customer Experience. Like exercising, doing something (anything!) They regularly, not occasionally, look beyond digital. A Deep Dive Into Customer Experience. is MUCH better than doing nothing at all.

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Identifying Customer Success Heroes

Talkdesk

This article was originally published in the second issue of Opentalk Magazine. Good success managers thrive o the responsibility to build relationships with stakeholders across every part of the organization — finance, billing, sales, product or support. Read the full article in Opentalk Magazine by clicking the image below.

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Customer Service Crucial for Subscription Businesses During the Holiday Season

Kustomer

It was originally pioneered in London as a way to increase newspaper sales and has now grown to encompass most sections of consumer consumption. Benefiting both brands and customers, the implementation of this model has proven to be a major disrupter, completely innovating how we listen, watch, eat, drink, dress and exercise.

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Ten Examples of Client-Facing Roles

CSM Magazine

From customer service agents to sales professionals, there are many types of client-facing roles in the workforce. They exercise problem-solving skills to find solutions for customer issues and provide helpful advice that encourages customer loyalty. Below are 10 examples of client-facing roles that exist in various industries.

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How to Use QR Codes for a Flawless Customer Experience

CSM Magazine

Yes, the same QR codes you’ve seen in magazines and billboards—only nowadays, they’re showing up more and more to provide a better customer experience. This exercise can help you identify any problems that could arise when customers scan it, like incorrect redirects or broken links. Add fun and interactivity.

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Going Green Is the Key to Improving Your Customer Service and Increasing Sales Performance

CSM Magazine

They buy products with environmental benefits, exercising their voice and power through the things that they acquire. The environment matters. More and more customers are starting to understand the impact they have on the natural world.