Comm100

OCTOBER 10, 2022

In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. So let’s jump straight in to our first chatbot example. For the first of our chatbot examples, we’ll look at Tangerine Telecom in Australia. Reducing repetitive work.

Chatbots 203

Chatbots Self Service Examples Industry 203

Brandwatch CX

DECEMBER 21, 2023

Discover real-world brand management examples and learn why a well-structured brand management strategy is crucial for business success.

Examples 52

Examples Brands Strategy Management 52

Brandwatch CX

DECEMBER 21, 2023

Discover real-world brand management examples and learn why a well-structured brand management strategy is crucial for business success.

Examples 52

Examples Brands Strategy Management 52

delighted

FEBRUARY 26, 2024

Even if you’re just starting your customer experience (CX) management program, you’ve probably heard of Net Promoter Score (NPS): it’s one of the most popular customer experience metrics to measure customer loyalty and satisfaction. NPS email examples The NPS survey, though simple, is very versatile. What is NPS? How did we do?

NPS 97

NPS Examples Tips Survey 97

BirdEye

NOVEMBER 27, 2023

Demanding customer Perhaps the most difficult customer example is the demanding client. 14 tips to deal with difficult customers with real examples All the types of difficult customers out there may have you feeling down. Set clear boundaries and expectations Communicate policies and guidelines to customers to manage expectations.

Examples 110

Examples Tips How To Social Media 110

BirdEye

DECEMBER 8, 2023

In this article, we’ll explain what makes a stellar follow-up email and provide 16 follow-up email examples and templates to boost engagement and drive sales. Here's a general follow-up email example you can use for most situations: Hi [Name], I just wanted to follow up about [topic]. Table of contents What is a follow-up email?

Examples 110

Examples Communication Feedback Meeting 110

AWS Machine Learning

APRIL 16, 2024

Amazon Lex is a fully managed artificial intelligence (AI) service with advanced natural language models to design, build, test, and deploy conversational interfaces in applications. Managing your Amazon Lex bots using AWS CloudFormation allows you to create templates defining the bot and all the AWS resources it depends on.

Management 89

Management Hotels Resources Policies 89

SmartMessage Blog

FEBRUARY 25, 2024

Advertising Cost Management One of the most significant advantages of cross marketing is the efficient management of advertising costs. Examples of Cross-Marketing Campaigns In the world of marketing, several successful cross marketing campaigns have set benchmarks in the industry.

Examples 52

Examples Marketing Automotive Sports 52

Comm100

SEPTEMBER 12, 2023

This is where Strategic Enrollment Management (SEM) comes into play. Read on to explore what strategic enrollment management is, how it is helping schools to attract more of the very best students, and how to create a robust plan. What is Strategic Enrollment Management (SEM)? Are you meeting your goals?

Management 156

Management Financial Resources Strategy 156

SmartMessage Blog

FEBRUARY 4, 2024

At its core, market segmentation is the strategic process of dividing a diverse and heterogeneous target market into distinct and manageable segments based on specific characteristics. As you’ve learned about market segmentation meaning, you can explore the types, advantages and examples of this area. What is Market Segmentation?

Examples 52

Examples Marketing Resources Groups 52

Thematic

DECEMBER 12, 2023

In this article, we explore the different types of qualitative feedback, and share examples of each. Unstructured data is qualitative feedback examples coming from unstructured sources. For example, text responses in surveys, comments on social media, reviews, customer service lines or chat logs.

Analysis 62

Analysis Examples Feedback Social Media 62

BirdEye

JULY 5, 2023

Benefits of relationship marketing Different types of relationship marketing Top 7 relationship marketing strategies Real-world examples of relationship marketing in action FAQs about relationship marketing Final thoughts on relationship marketing What is relationship marketing? Table of contents What is relationship marketing?

Examples 98

Examples Strategy Marketing Social Media 98

BirdEye

MAY 22, 2023

In this blog, we’ll explore referral template strategies and share examples. For example, instead of “We’ll give you $10 off your next purchase,” use the more persuasive “Get $10 off your next purchase.” See Tesla’s example of a referral program landing page, where the guidelines and terms are available for more in-depth information.

Examples 96

Examples Strategy Social Media Advertising 96

TechSee

AUGUST 15, 2021

Product warranty management has become an area of focus for many manufacturers. The High Costs of Warranty Claim Management. When dealers are responsible for the warranty management services, the manufacturers are required to reimburse their dealers for repairs performed on equipment under warranty. reduction of market share .

Self Service 207

Self Service Management Video Contact Center 207

Education Services Group

AUGUST 9, 2022

Yet, most CS professionals don’t take advantage of the benefits of extremely valuable change management principles. Change management in Customer Success means taking a proactive, forward-thinking approach to implementing organizational shifts so that people are less resistant and more open to embracing a new dynamic.

Examples 52

Examples Customer Success Management Communication 52

Help Scout

JUNE 17, 2021

We’ve all read those great customer experience stories that make us feel awed and admiring, but some of those stand-out examples can be misleading. 10 inspirational customer experience examples Excellent customer experience examples aren’t all just flashy one-off stories.

Examples 120

Examples Customer Experience Hotels Banking 120

SurveySparrow

JUNE 13, 2021

One of the many reasons why managers fail to reach a conclusion after conducting office-wide 360-degree feedback is because the questions fail to collect the data required to reach that conclusion. We have curated a list of 360 degree feedback examples for managers that can be used throughout the year on every 360 evaluation forms.

Examples 52

Examples Feedback Management Survey 52

BirdEye

MAY 12, 2023

In this article, we’ll look at some of the big brands’ most successful referral code examples for inspiration. Referral code vs. referral links 7 referral code examples FAQs about referral code examples Conclusion What is a referral code? Table of contents What is a referral code? Why do you need a referral code?

Examples 98

Examples Apparel Social Media Fashion 98

BirdEye

MAY 5, 2023

Steps for how to create a professional email address Tips for creating a professional email address Professional email address examples Public email address examples FAQs about professional email addresses Connect with customers on Birdeye Messaging What is a professional email address? A professional email uses a custom domain name.

Examples 94

Examples Tips Sports Software 94

Help Scout

SEPTEMBER 24, 2021

Since there are multiple, distinct steps in the customer journey , some companies choose to separate these steps and have them managed by separate roles: The sales team handles pre-sales. A customer onboarding specialist manages onboarding. A customer success specialist owns lifecycle management.

Examples 113

Examples Video Culture Customer Success 113

Playvox

FEBRUARY 20, 2024

However, managing remote teams effectively comes with its own set of challenges. While there are many benefits of remote teams, managing remote teams effectively comes with its own set of challenges. And, it’s forced companies to get creative in their management practices to figure out how to best manage remote teams.

Management 88

Management Gamification Contact Center Policies 88

NobelBiz

DECEMBER 19, 2023

Have you ever wondered how call centers manage the overwhelming number of customer calls, especially those tricky situations that require immediate attention? The secret lies in effective escalation management, a crucial aspect often overlooked. This is where escalation management comes into play.

Call Center 105

Call Center Management Contact Center Wait Times 105

BirdEye

JUNE 21, 2023

To help you with choosing an option that works best for your marketing goals, we’ll share steps for starting such a program and real-life examples of successful ones. They make managing, implementing, and changing your referral program more efficient and effective because they serve as a goal-driven foundation for each outreach initiative.

Examples 93

Examples Social Media Travel Software 93

BirdEye

APRIL 11, 2023

From strategic planning framework template examples to developing a strategic plan template, these are the blueprints that’ll help you build your business the right way. A strategic plan example for small business success often includes the five P’s: product, price, promotion, place, and people. What is a business strategy template?

Examples 98

Examples Strategy Analysis ROI 98

Magellan Solutions

MARCH 19, 2024

For example, efficient back office operations can simplify order processing, maintain accurate financial records, and provide timely technical assistance, enabling the sales team to focus on closing deals and providing excellent customer service. It’s like a GPS for managing cash flow and regulations.

Examples 52

Examples Financial Competitive Advantage Resources 52

Knowmax

JUNE 22, 2021

Top 5 Knowledge Management Examples 2021.

Examples 52

Examples Management Knowledge Base Software 52

Help Scout

SEPTEMBER 21, 2021

For instance, customer success may be responsible for implementation, onboarding, and lifecycle management at some larger companies. At others, customer success specialists are accountable for managing churn and providing essential support. Learn from those examples, and apply the elements that fit for your team and situation.

Examples 103

Examples Customer Success Customers Sales 103

BirdEye

NOVEMBER 28, 2023

In this blog, we’ll explain how to create a fool-proof restaurant reputation management process and build a 5-star online reputation. Table of contents What is restaurant reputation management? Restaurant reputation management refers to the processes you use to track, respond to, and address customer feedback.

Tips 109

Tips Management Social Media Feedback 109

SmartMessage Blog

JANUARY 14, 2024

Benefit a Multi-Channel Marketing Platform Employing a robust multi-channel marketing platform like the SmartMessage Campaign Manager can greatly enhance the efficiency and effectiveness of your marketing efforts. Reach Your Multi-Channel Marketing Goals With Campaign Manager!

Multi-Channel 52

Multi-Channel Examples Strategy Marketing 52

BirdEye

MAY 1, 2023

Actively managing your reviews on platforms like Google My Business demonstrates your commitment to exceptional customer service. 5 customer review examples As we’ve learned, customer reviews are a great way to understand customer preferences and needs while helping to build trust and credibility. Here are 5 examples.

Examples 97

Examples Social Media Video Feedback 97

BirdEye

SEPTEMBER 8, 2023

That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity. Here are five tips to help you master online reputation management in the financial services sector. Table of contents What does online reputation management for financial service firms mean?

Financial 105

Financial Tips Management Social Media 105

BirdEye

DECEMBER 12, 2023

We’ll even share voicemail greeting examples for specific scenarios. Why voicemail greetings matter 40 voicemail greetings to make the right impression Business voicemail greeting examples by industry 10 tips for the perfect voicemail greeting Voicemail greeting FAQs Say goodbye to communication headaches with Birdeye What is a voicemail?

Examples 59

Examples Automotive Communication Sales 59

SurveySparrow

FEBRUARY 13, 2023

To help get those creative juices flowing, we have curated some of our best employee spotlight examples to inspire you. Let’s check out some employee spotlight examples below. But there’s some quirky stuff along with that – like, for example, what song does she 100% know the lyrics to. Related (free) resource ahead!

Examples 52

Examples Culture Social Media Video 52