InMoment XI
MARCH 26, 2024
Learning how to ask for a review can do wonders for your brand. By learning how to ask for reviews, organizations can actively contribute to a feedback loop that should help teams identify strengths and weaknesses and make necessary adjustments to enhance their offerings.
InMoment XI
DECEMBER 22, 2022
If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer (or “VoC”) comes in. This article is designed to give you InMoment’s take on what voice of customer examples look like. Listening to the Voice of Customer Examples.
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QuestionPro Audience
JUNE 2, 2022
Learn how to define a sample frame and when and how to use it. Examples of the Sampling Frame. A decent sample frame for research on living conditions, for example, might include: Everyone in the target demographic. Examples of the Sampling Frame. They must establish a sample frame as a result of these concerns.
QuestionPro Audience
OCTOBER 27, 2021
The most popular and easily understandable example of sampling bias is Presidential election voters. Example of undercoverage bias: Researchers want to understand the effect of a new traffic law in a city and so conduct a survey via convenience sampling inside a mall. How to avoid sampling bias.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the CX orchestration process. You will gain insights into how to use journey maps to identify pain points, opportunities, and touchpoints where orchestration can make the most impact. Register today to save your seat!
InMoment XI
APRIL 5, 2024
For example, if someone asks you how much you exercise, you might be inclined to say four times a week, even if the answer is two. The way a question is phrased can influence how respondents interpret it and, consequently, how they choose to answer. What is Response Bias? What Are the Different Types of Response Biases?
BirdEye
NOVEMBER 27, 2023
Customer Care 101: How to Effectively Deal with Difficult Customers Want to see the impact of Birdeye on your business? How to identify them: Look for signs of frustration, raised voices, or impatience. How to deal with them: Remain calm and empathetic Listen actively to understand their concerns Apologize for any inconvenience 2.
Advertiser: ZoomInfo
Dig into our data-backed guide to learn: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention
Speaker: Bryan Horn, Founder, CS Solutions
Join Bryan Horn, author of The Customer Service Revolution and founder of CS Solutions, and learn how to master the warm handoff. Bryan will teach how to develop a culture of accountability so that all members of the organization are equipped to handle customer concerns and offer quick resolutions.
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Discover best practices, how to formulate a great survey, and the most insightful customer experience survey questions to ask, all with examples! Customer feedback is essential for your business to thrive. Knowing what your customers love – or don’t love – will give you the direction you need.
Advertiser: ZoomInfo
You’ll get a deep dive on: Proven methods for warming up cold calls Coaching points for responding to price pressure early and often Front-line examples of how to win the battle for customer retention This guide is designed to help today’s B2B sales leaders ramp up their effectiveness in any economic environment.
Speaker: Tom Lewis, CEO of SmartAction
Register now to hear Tom Lewis, CEO of SmartAction, discuss how leading contact centers are leveraging the power of conversational AI through cloud-based virtual agents that automate the call types and chats traditionally handled by live agents. Examples from CX leaders on how and where they deployed virtual agents.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
Having a keen awareness of where or how AI fits in your contact center for a great CX and ROI begins with understanding how to broadly classify your interactions. Join Brian Morin, Mark Landry, and Marilyn Cassedy of SmartAction, and learn how to streamline your customer service. Real-world examples from 6 leading companies.
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Learn how to humanize your brand by embracing empathy, creativity and compassion to drive real results. In this webinar you’ll learn: Why emotions drive your business, where to start and how to bring out the human side of your brand. 2 Examples of Companies Living Their Brand. 2 Examples of Companies Living Their Brand.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Most companies looking to ditch a "Press 1" experience struggle with where to start and how to infuse natural language into their existing technology stack. Share examples of state-of-the-art conversational AI in action. In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change.
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