Michel Falcon Experience

AUGUST 9, 2017

I take it that you clicked on this video because your company is using Net Promoter Score. Today I’m going to share how to increase your Net Promoter Score response rate to get even more customer data to better your business. I understand that there are many naysayers of Net Promoter Score and that’s fine.

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Net Promoter Score Social Media Video Survey 76

InMoment XI

OCTOBER 17, 2023

They’re constantly changing and adapting to world events, new trends, upgraded technology, and more. Your experience-level goals may look like increasing your net promoter score (NPS) by a certain number in the next year, or launching QR codes surveys. And that’s a good thing!

Customer Experience 493

Customer Experience Net Promoter Score Tips Effort Score 493

Retently

OCTOBER 26, 2023

One of the biggest benefits of Net Promoter Score® is that it gives you timely, relevant customer feedback when you need it most. Also, should you let it affect your Net Promoter Score? This brings up an essential aspect of using Net Promoter Score effectively.

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Net Promoter Score NPS Feedback Survey 140

Retently

MAY 26, 2023

If you’re part of a brand management or customer success consultancy, Net Promoter Score® could be the all-in-one customer satisfaction metric you’ve been looking for. Designed to accurately assess customer sentiment, Net Promoter Score has several benefits that other customer satisfaction metrics don’t.

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Net Promoter Score Consulting NPS Customer Success 122

Wootric CX Blog

DECEMBER 16, 2020

One user engagement strategy you can use to boost your customer retention is to make use of the Net Promoter Score (NPS) system. What is Net Promoter Score? What is a good Net Promoter Score? Because it’s possible to have a negative score if you have more detractors than promoters).

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Net Promoter Score Customer Retention How To NPS 52

Chattermill

SEPTEMBER 3, 2018

The Ultimate Guide to Net Promoter Score | Chattermill. What You Need to Know about the Net Promoter System. Do you know how Net Promoter Score can transform your business? A method of measuring customer loyalty by sorting them into detractors, passives and promoters. by Sam Frampton.

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Net Promoter Score NPS Effort Score Survey 53

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason. Event #2: Social media went mainstream.

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Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason. Event #2: Social media went mainstream.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Retently

NOVEMBER 17, 2023

From tracking the real, long-term results of a campaign to judging the potential for customers to refer your company to their friends and colleagues, Net Promoter Score is a versatile metric that belongs in any marketing manager or consultant’s arsenal.

Net Promoter Score 78

Net Promoter Score NPS Marketing Effort Score 78

Retently

AUGUST 29, 2022

One of the most common questions we receive, as an NPS®-focused software business, is how Net Promoter Score® differs from the type of data you can extract by studying people’s reactions on social media platforms like Facebook, Twitter and Instagram. Customer satisfaction, as measured using Net Promoter Score, does.

Social Media 149

Social Media NPS Net Promoter Score Marketing 149

GetFeedback

APRIL 29, 2019

Event feedback. At different points in the event—after check-in, a keynote, or the event is over—send an SMS survey to gauge how your attendees felt about the experience. The Ultimate Guide to Event Surveys. A comprehensive list of pre and post event survey questions. Read Article. Transportation feedback.

Survey 265

Survey Net Promoter Score NPS Healthcare 265

AskNicely

NOVEMBER 9, 2018

After two successful runs in Portland (with a combined event NPS of 66.7!) you had one question for us: when and where is your next event? New for Seattle, we’re also hosting an NPS Masterclass as a free pre-event workshop. Our Net Promoter Score experts will be there to guide you through one of two tracks: Beginner or Advanced.

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Net Promoter Score NPS Tips Video 150

AskNicely

OCTOBER 17, 2018

We’ve got another dose of CX Obsession goodness for you today, and some good news — for our next CX Obsession event, we’re leaving our fair city of Portland and taking this show on the road! Big thanks to Todd for sharing Ziba’s story at our latest CX Obsession event. Where to, you ask? Want to see CX Obsession happen near you?

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Net Promoter Score Video Consulting Study 210

AskNicely

JUNE 29, 2018

After a successful inaugural CX Obsession (with an event NPS of 68.4!), Join us for our next live CX Obsession event on August 1st for all of the above and more. Check out these videos from our last event: Christina Burns of Ruby Receptionists preaching the gospel of employee empowerment. you told us you wanted more.

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Net Promoter Score NPS Video Customer Focused 150

Zonka Feedback

DECEMBER 23, 2020

Net Promoter Score (NPS) is widely used among businesses to measure the experience and satisfaction level of customers. Using the simple NPS question “How likely are you to recommend us to a friend or colleague?”, rated on a scale of 0-10, you can easily measure customer loyalty.

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Net Promoter Score NPS Examples Measurement 98

InMoment XI

JANUARY 4, 2024

In-Store Events and Promotions Organize in-store events, promotions, or exclusive sales to create a sense of excitement and urgency. Consider incorporating interactive elements or entertainment to make the events more engaging.

Retail 260

Retail Customer Experience Effort Score Social Media 260

InMoment XI

JUNE 22, 2022

Or a virtual event they attended. When you send out a net promoter score (NPS) survey email, you’re basically asking an established customer to take time out of their day to reveal their feelings about your brand despite there being no immediate reward in it for them. Using their name is an obvious starting point.

Survey 260

Survey Net Promoter Score How To Effort Score 260

Lumoa

JANUARY 19, 2023

Some metrics you can use are price sensitivity, social media sentiment scores, trust ratings, and event attendance. To the list by Thompson, we believe it is worth adding the Net Promoter Score, which many consider the gold standard to measure Customer Experience.

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Customer Experience Net Promoter Score How To Customer Journeys 236

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. They gathered all the responses diligently but stumbled into the “Everyone’s-the-Same” trap – treating all scores equally. 6 Common Rookie Mistakes in Net Promoter Score Analysis 1.

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Net Promoter Score Analysis NPS Effort Score 52

AskNicely

JUNE 22, 2018

Big thanks to Christina for sharing her stories of serious wow-ness at the first stop of our CX Obsession event series. Stay tuned for more videos, stories, and details on our next event. The post Ruby Receptionists: Putting Their Customers First (by Actually Putting Them Second) appeared first on Net Promoter Score from AskNicely.

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Net Promoter Score Video Culture Connections 150

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The event offered an opportunity for thousands of attendees to collaborate with one another and with TSIA member companies like DocuSign, RingCentral and ServiceNow. TSIA (@TSIACommunity) May 4, 2021. .

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Interaction Net Promoter Score Customer Success Conference 98

AskNicely

APRIL 23, 2018

Join Us For Our First-Ever Customer Obsession Event. The event is on April 26th and is being hosted by the ever-so-gracious Jones Lang Lasalle (JLL) at their office right smack dab in the heart of Portland’s Pearl District. On April 26th, right in the heart of Portland’s Pearl District, we will all find out. . Register Here.

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Net Promoter Score Brands Customers Customer Experience 150

AskNicely

FEBRUARY 8, 2017

and keep an eye out here and on our facebook page as we share the best news and stories from the event. appeared first on Net Promoter Score from AskNicely. If you’re in the SaaS industry, start planning your trip for next year! The post Come and meet the AskNicely team at SaaStr!

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Meeting Net Promoter Score Conference NPS 150

Experience Investigators by 360Connext

NOVEMBER 16, 2021

To measure this, Net Promoter Score (NPS) is reported for both new customers and those who have been with the company for 13 months. Sometimes surveys are sent at one time per year, and sometimes they are triggered by specific events in the journey.

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Feedback Customer Journeys Net Promoter Score NPS 367

AskNicely

SEPTEMBER 13, 2018

Thank you to Katie for sharing DiscoverOrg’s story at our latest CX Obsession event. Be sure to stay tuned for more videos, stories, and details on our next event. The post DiscoverOrg: Finding the Peppermint Bark Moment appeared first on Net Promoter Score from AskNicely. Hit us up on Twitter @asknicely !

Net Promoter Score 150

Net Promoter Score Video B2B Sales 150

BirdEye

MAY 30, 2023

Event feedback surveys Event feedback surveys gather feedback from attendees to improve the planning and execution experiences of future events. Additionally, they can cover feedback topics, like event location opinions, the quality of the content, and overall attendee experience.

Survey 95

Survey Net Promoter Score Software Feedback 95

AskNicely

JUNE 6, 2018

Back in April, Portland’s customer experience gurus gathered for the first-ever CX Obsession event. Stay tuned for more CX Obsession videos, stories, and details on our next event (coming sooner than you think!). The post Tales from CX Obsession: Green Drop Garage appeared first on Net Promoter Score from AskNicely.

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Net Promoter Score Customer Centricity Video Course 150

AskNicely

SEPTEMBER 27, 2018

Thank you to Ryan for sharing Treehouse’s inspiring story at our latest CX Obsession event. Be sure to stay tuned for more videos, stories, and details on our next event. The post Treehouse: Creating a Path to Diversity appeared first on Net Promoter Score from AskNicely. Let us know on Twitter @asknicely !

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Net Promoter Score Video ROI Loyalty 150

Totango

APRIL 5, 2022

The number of NPS software providers has proliferated as the importance of tracking Net Promoter Score (NPS) has been realized by a growing number of enterprises. NPS software is the technology that facilitates the collection and practical application of Net Promoter Score data. What Is NPS Software?

NPS 101

NPS Software Net Promoter Score Multi-Channel 101

Kerry Bodine

APRIL 30, 2019

I credit three events with the rise of our modern customer experience discipline. Event #1: Net Promoter Score ® arrived on the scene. Since then, Net Promoter Score has become nearly ubiquitous in marketing and CX circles — and with good reason. Event #2: Social media went mainstream.

Net Promoter Score 47

Net Promoter Score Customer Experience Social Media NPS 47

Zonka Feedback

DECEMBER 23, 2020

Net Promoter Score (NPS) is widely used among businesses to measure the experience and satisfaction level of customers. Using the simple NPS question “How likely are you to recommend us to a friend or colleague?”, rated on a scale of 0-10, you can easily measure customer loyalty.

Net Promoter Score 52

Net Promoter Score NPS Examples Measurement 52

Calabrio

SEPTEMBER 30, 2020

So for the second year in a row, we recognized at our C3 online event — and awarded with cold, hard cash! Watch these presentations from the Calabrio Customer Connect event: Analytics in Action: A Winning Contact Center Analytics Story. This year’s winner was Thomson Reuters! Runner-Up: Idaho Central Credit Union.

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Analytics Net Promoter Score Contact Center Effort Score 147

SurveySparrow

DECEMBER 28, 2023

Net Promoter Score is like a compass guiding you to customer loyalty and advocacy. Also, throw them in occasionally for check-ins or after significant events. The Net Promoter Score is like a snapshot. Your score of 4.2 So, it helps you pinpoint what’s working and what needs improvement.

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NPS Measurement Net Promoter Score Feedback 52

AskNicely

NOVEMBER 1, 2017

Lists upon lists of “must-attend” Dreamforce events are thrown at you from every direction. Serious FOMO sets in, and you are left feeling overwhelmed that you are missing the hip events where you will be able to make that one game-changing connection. We’ll be a part of big New Zealand presence at the event.

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Net Promoter Score Hospitality Financial Connections 150

NICE inContact

OCTOBER 30, 2019

It gives you the opportunity to showcase your ideas and implementations and be recognized as a thought leader at the industry’s largest event. Award winners will show the steps taken to improve their customer experience resulting in improvements in first call resolution, service level, or Net Promoter Score (NPS).

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Net Promoter Score Conference Hotels First Call Resolution 120

CSM Magazine

APRIL 27, 2023

NPS (Net Promoter Score) Net Promoter Score (NPS) is a metric that assesses customer loyalty and the chance of others recommending your company. Feedback surveys can be used to collect feedback after a transaction, event, or interaction and can be conducted via email, phone, or in-person.

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Customer Satisfaction Metrics Net Promoter Score Tools 52

Calabrio

JULY 28, 2020

Witnessed a corresponding, positive trend in Net Promoter Score (NPS). Christine’s work and experience around operational discipline have been recognized, with the company recently promoting her to Director of Customer Experience. . • Reduced queue backlogs by 41 percent. Reduced latency by 29 percent.

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Net Promoter Score Contact Center CRM Resources 200