NetBase

OCTOBER 21, 2019

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Media & Entertainment Methodology. What the Consumers in the Wild Want.

Entertainment 40

Entertainment Social Media Report Industry 40

CSM Magazine

FEBRUARY 12, 2024

Thoughtful Branding and Marketing Effective branding and marketing before, during, and after the event are essential for creating a lasting impact. Curate high-quality content that not only educates but also entertains and inspires your audience. Enlist speakers who are leaders in their field to add credibility and draw crowds.

Industry 95

Industry Tips Entertainment Transportation 95

BirdEye

FEBRUARY 13, 2024

With nearly 50% of people being unclear about the benefits of chiropractic care, the importance of chiropractor marketing cannot be overstated. As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. Table of contents Why do chiropractors need marketing?

Marketing 58

Marketing Social Media How To Healthcare 58

InMoment XI

JANUARY 4, 2024

At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Word-of-Mouth Marketing Satisfied customers become brand ambassadors, sharing their positive experiences through word-of-mouth marketing.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Alida

JANUARY 5, 2018

Marketers are always looking for new ways to create experiences that resonate with customers, and 2018 will be no different. And although fads come and go—think unicorn hair and frappuccinos—there are some trends that will stick in the coming year and affect how businesses interact with customers. CMOs become customer-obsessed.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

West Monroe

FEBRUARY 13, 2024

Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever. In the realm of marketing and channels, navigating the discovery of capabilities remains a significant challenge in our industry, and no one has effectively solved it yet.

Sports 98

Sports Tourism Entertainment Technology 98

Optimove

NOVEMBER 15, 2022

As ever-increasing numbers of this generation complete higher education and take their first steps into the workforce, mobile marketers without a robust Gen Z-focused strategy won’t make it. In marketing it’s always a good idea to start with the customer and personalize every possible touchpoint. Tip #6: Make it entertaining.

Tips 59

Tips Gamification Engagement Marketing 59

CSM Magazine

JANUARY 2, 2024

Casino websites with focus on high roller players gather information through various channels including loyalty programs, online interactions, and on-site activities. Staff Training and Development Analyzing data on customer interactions can provide insights into the effectiveness of staff interactions with high rollers.

Omni-Channel 52

Omni-Channel Analytics Data Customer Service 52

CSM Magazine

FEBRUARY 15, 2024

Her direct and authentic interaction has fortified her bond with her fans and allowed for instantaneous feedback that influences her creative process. Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation. With an impressive 128 million followers on Instagram and 88.7

Engagement 52

Engagement Entertainment Video Analytics 52

TechSee

MAY 15, 2018

All eyes were on the smart home market in 2017. Tech giants are all clamoring to get in on the action with Google Home , Apple HomeKit , Amazon Echo and Samsung SmartThings creating buzz, and new smart devices flooding the market at a dizzying rate. While the connected home market is growing steadily, it certainly has not exploded.

Analysis 111

Analysis Marketing Self Service Wireless 111

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. With Oracle EPM, stadiums are not just venues but dynamic ecosystems capable of adapting to the rapid changes of today’s market. The result?

Entertainment 52

Entertainment Sports Financial Effort Score 52

Beyond Philosophy

JANUARY 19, 2022

Some say it will be the next level of online interaction where anything can happen. While they have to this point largely been dominated by games and entertainment, these immersive technologies are poised to change how people interact with brands’ products and services in more everyday ways.

Examples 78

Examples Entertainment Social Media Consulting 78

GetFeedback

JANUARY 21, 2020

Artificial Intelligence has already been making an impression on the business industry with data collection for marketing and changing how people interreact with IT. AI has already begun to change this bleak interaction. It can be used for entertainment with recommendations from film, TV, and music streaming sites.

How To 195

How To Self Service Chatbots e-support 195

Optimove

FEBRUARY 17, 2022

The Heptagon Awards – celebrating CRM excellence – are dedicated to the best campaigns, teams, and individuals who achieved exceptional results with their CRM Marketing efforts and strategies. Winners were selected based on how advanced, sophisticated, ambitious, and impactful their CRM Marketing approach is.

CRM 52

CRM Marketing Chief Customer Officer Entertainment 52

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Their ability to learn from interactions means that the more a player engages with the assistant, the better it becomes at predicting and meeting their needs.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

Optimove

FEBRUARY 11, 2021

The Heptagons (as we call them around here) recognize outstanding achievements of individual marketers, marketing teams, and marketing campaigns across industries. Winners were selected based on how advanced, sophisticated, ambitious, and impactful their CRM Marketing approach is. Top Individual Marketer Awards.

CRM 52

CRM Marketing Entertainment Course 52

BlueOcean

OCTOBER 4, 2022

If the plane doesn’t fly, I don’t care about the inflight entertainment… CX should be the same,” she says. Marketing and CX must work together. William Carson, Director of Market Engagement at Ascensos, was the one to describe his 6 th grade daughter playing Minecraft on TV while watching YouTube and chatting via her PS5.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Multi-modal agents, in conjunction with generative AI, are finding a wide spread application in financial markets.

Financial 103

Financial Multi-Channel Marketing Analysis 103

CSM Magazine

NOVEMBER 3, 2023

The Importance of Customer Satisfaction in Sport Betting Customers are largely accustomed to receiving high levels of support while engaging with an extensive variety of online entertainment and retail industries and countless other online businesses.

Sports 52

Sports Customer Satisfaction Gamification Strategy 52

CSM Magazine

APRIL 22, 2024

As the market becomes more competitive, the focus has shifted towards not only attracting customers but also retaining them through exceptional service experiences. By analyzing this data, operators can customize their interactions with customers. For those looking to try something new, why not play Spaceman ?

Customer Service 52

Customer Service User Experience Chatbots Touchpoint 52

ECXO

APRIL 10, 2024

It’s only when these customers interact with a business, such as through a purchase or a service call, that their “superposition” collapses into a specific need, desire, or expectation. This quantum-inspired approach can lead to stronger customer relationships, increased loyalty, and a competitive edge in the market.

Connections 111

Connections Customer Experience Social Media Analysis 111

NetBase

SEPTEMBER 30, 2020

Market intelligence informs this effort, helping businesses see beyond the buzz (or lack thereof). And here are some stats and facts to keep in mind: The global blockchain market is expected grow to 39b USD by 2025. The global blockchain market is expected to see a 67.3% Companies offering and utilizing it. It makes sense.

Financial 52

Financial Marketing Banking Trends 52

CSM Magazine

MAY 15, 2023

This convenient and interactive experience empowers customers to make well-informed decisions and enhances their overall shopping experience. Personalized Marketing and Promotions Retailers are leveraging QR codes to deliver personalized marketing campaigns and promotions.

Retail 52

Retail Industry Entertainment Advertising 52

CSM Magazine

SEPTEMBER 27, 2023

The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more.

Technology 59

Technology Tourism Travel Entertainment 59

GetFeedback

JULY 19, 2019

We can agree there are more customer interactions than ever before, and some of that is our own fault. With advances in and the rapid adoption of technology, we’re able to interact with customers in different ways and places all along the customer journey. Some are calling CX the new marketing, others are calling it the new brand.

ROI 309

ROI How To Touchpoint Hotels 309

CSM Magazine

MARCH 20, 2024

As machine customers differ profoundly from their human counterparts in how they make decisions and interact, businesses face the challenge of understanding and orchestrating customer experiences that cater to these automated entities. The use of AI in customer interactions demands a high degree of transparency.

How To 52

How To Transportation System Automotive 52

Vonage

JUNE 5, 2018

If these expectations are not met, especially in highly competitive markets, customers can easily switch to a competitor that is better equipped. In competitive markets especially, conditions change rapidly. How Disney approaches customer service.

Self Service 136

Self Service Company Hotels Entertainment 136

Innovative CX

MARCH 6, 2024

The carry-on baggage policy, the seat comfort, the beverages, the onboard entertainment, the friendliness of the crew are all ancillary to the primary objective. Have someone, a customer - outside your company read your marketing materials to eliminate the ‘corporate-speak’ that only your employees understand. Is it mobile-friendly?

B2C 52

B2C Airlines Customer Journeys B2B 52

SurveySparrow

NOVEMBER 26, 2019

When such days are upon us, our marketing team here at SurveySparrow resorts to some of the best ‘to-the-point’ quotes that pack a punch to arouse the desire and energy to do something great! We have curated a list of the most inspiring marketing quotes to bring out the best of the marketer in you. Marketing is about values.

Marketing 90

Marketing Social Media Advertising Brands 90

Beyond Philosophy

JANUARY 19, 2022

This metaverse concept is poised to change everything, from how we interact online to how we buy things to the way brands market themselves. . We hosted an expert on a recent podcast to tell us how the metaverse will change brand marketing. Usually, you think of VR as an entertainment experience.

Examples 88

Examples Entertainment Technology Interaction 88

AWS Machine Learning

NOVEMBER 26, 2023

It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns, with no ML expertise required. FOX Corporation (FOX) produces and distributes news, sports, and entertainment content. “We

Customer Experience 104

Customer Experience Sports Travel User Experience 104

CSM Magazine

NOVEMBER 6, 2020

There are many reasons why a marketing strategy is important for every business. Every business’s success depends on many different factors, but no matter how good your products and your employees are, in the end, your marketing strategy will be what makes or breaks your business. Take advantage of word-of-mouth marketing.

Strategy 40

Strategy Marketing Effort Score Entertainment 40

CSM Magazine

SEPTEMBER 8, 2023

Traditional marketing tools and retention tactics that might have worked a decade ago are now outdated in the eyes of the savvy digital consumer. For e-commerce businesses, it’s like harnessing the ever-changing winds of the market and navigating through them. As of 2022, global e-commerce sales surpassed $5.7

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Oracle

JANUARY 17, 2018

In an interesting dichotomy of content marketing trends, popular content formats in 2018 will be a mix of interactive assets and long-form print pieces. A Facebook study states that viewers are 10X more likely to interact with live video vs. pre-recorded pieces. billion by 2025.

Trends 52

Trends Marketing Chatbots Video 52

CSM Magazine

APRIL 23, 2020

So much of marketing now centres on ‘experience’, how do we provide that for our customers, how do we encourage our buyers to invest in the story of our product and how do we encourage them to share that experience, and by extension our product, on their social channels? The next frontier must be virtual.

Customer Journeys 52

Customer Journeys Customer Experience Marketing Social Media 52

BirdEye

MARCH 15, 2023

If you’re a marketer or business owner looking to stay ahead of the competition, understanding social media demographics is essential. On the other hand, if a brand’s target audience is millennial males, research tells us that they should focus marketing efforts on Facebook. Each has its own unique audience and features.

Social Media 52

Social Media Data Entertainment Groups 52

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Speakers: · VP, Sustainability, KB Home. ·

Innovation 174

Innovation Entertainment Knowledge Base Technology 174