InMoment XI
AUGUST 8, 2023
In the world of customer experience , surveys have been a reliable feedback-collecting source for decades. As we make our way forward with new CX technologies and approaches, survey fatigue remains a key operational concern. Make Surveys Shorter. Well, people are potentially thinking this about your surveys, too.
InMoment XI
DECEMBER 19, 2022
What do expert survey builders know that makes them so successful? Strong and insightful surveys help businesses understand what they are getting right and where they need improvement. However, if your survey isn’t set up to ask the right questions at the right time, the data becomes irrelevant. How will I act on this feedback?
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InMoment XI
AUGUST 31, 2022
Constant engagement is key to creating a quality, meaningfully improved customer experience (CX). Banks can and should engage with customers via CX surveys and other feedback methods to see what customers love about the experience and what might need a little tweaking. Relationship Surveys. Transactional Surveys.
InMoment XI
NOVEMBER 16, 2021
How Do I Increase Survey Response Rates? Should I Shorten My Survey? . My first instinct when asked this question is to ask, “are you really interested in only increasing your survey response rate , or are you interested in getting more responses?” Begin By Increasing the Number of Outgoing Survey Invitations.
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When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.
InMoment XI
MARCH 4, 2022
One tool is practically synonymous with the customer experience (CX) industry: surveys. Since the inception of the industry, targeted surveys have been seen as a foundational listening and research tool that leverages strategic questions to collect data from a specific group of customers. All that starts with a targeted survey.
Alida
NOVEMBER 1, 2022
When employee engagement is high, the whole team benefits—and so do your customers. Your people are the heart and soul of your company.
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
On the other side of the world, another agent is conducting surveys and can’t seem to keep a caller on the line. In order to keep agents both satisfied and engaged, we must develop a plan that mitigates the concerns of current agents and halts any potential issues that may arise with new hires.
Advertiser: ZoomInfo
As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance. Marketing and sales teams are feeling pressured to deliver authentic messaging to buyers at every point of their customer journey.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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To find the answers, we surveyed more than 2,200 industry professionals worldwide, ultimately discovering insights that will transform the way you work and engage with customers. These changes have left us curious: How exactly has the industry evolved? And how can CX leaders navigate this unfamiliar terrain to reach new heights?
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