Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. E-commerce sales are now projected to reach $7.4 trillion by 2025.

e-support 208

e-support Customer Experience Social Media Chatbots 208

C3Centricity

SEPTEMBER 14, 2020

A recent article on CNBC showed that many major chains in the USA had recorded triple-digit growth in online sales in the first half of this year. They concluded by saying that those retailers who had already invested on online sales would fare better than those forced into it by the pandemic.

Retail 194

Retail Trends Apparel Transportation 194

NetBase

SEPTEMBER 3, 2020

And while the trend caught a hiccup as alcohol sales soared in March and April, ongoing health trends indicate it will renew its upward mobility. And who would have thought that we’d see the fashion industry drop everything to make masks. Or that we’d see a virtual-only Paris Fashion Week.

Trends 105

Trends Fashion Travel Hospitality 105

ERDM

FEBRUARY 12, 2018

Article by Ernan Roman Featured on RetailTouchPoints.com According to the IBM 2017 Customer Experience Index (CEI) Study , “Only 19% of brands offer more than a basic level of personalization of the online experience.” Takeaways: Engage customers by providing easy avenues of communication at all touch points.

Fashion 58

Fashion Omni-Channel Consumers Communication 58

C3Centricity

APRIL 29, 2020

However, with the move of most major supermarket chains to offer online stores too, plus a few successful online only stores, such as Amazon in the US and Ocado in the U.K. they are now reconsidering just how big they could or should grow their online business. Source: USA Today.

Retail 177

Retail Apparel Transportation Trends 177

Eptica

FEBRUARY 26, 2016

With so much spend now gravitating online, it’s particularly important for bricks and mortar retailers to match or even exceed online customer experience if they want to thrive. How can the physical store environment distinguish itself from an online experience? Share this page on: Tweet.

Retail 48

Retail Customer Experience Apparel Ecommerce 48

Smith+co CX

APRIL 23, 2013

But this was not enough to sustain sales in the face of the onslaught from online shopping. The fact is there were just not enough consumers willing to visit the stores and those that did were often ‘showrooming’, visiting the store to see the product, get advice and then leaving to purchase it online and get a better deal.

Retail 31

Retail Customer Experience Multi-Channel Training 31