Experience Investigators by 360Connext

AUGUST 27, 2019

The employee experience can feel hard to manage. As leaders, we ask our employees to care about a lot of things, even those that are only tangentially related to their job descriptions. As an industry, we’re overwhelming employees with messages about the next big thing they need to learn… Digital Transformation!

Employee Experience 146

Employee Experience Customer Experience Culture Retail 146

SurveySensum

FEBRUARY 22, 2024

What’s more – Gallup’s “State of the Global Workplace Report” says, that organizations with highly engaged employees experience 21% higher profitability. So, yes, it’s time to start focusing on your employee experience (If you aren’t doing it already!) What is an Employee Experience Strategy?

Employee Experience 52

Employee Experience Strategy Net Promoter Score Policies 52

delighted

JUNE 24, 2020

Have you ever sent or received an annual employee experience survey that asks questions such as “How satisfied are you with your workspace?” Employee experience surveys are common, though recent studies have shown that actually, many companies have not made employee engagement a priority [1].

Employee Experience 105

Employee Experience Net Promoter Score Leadership Employee Engagement 105

SurveySparrow

NOVEMBER 21, 2020

But organizations often overlooked the value of their employees. A report from Achievers stated that only 19% of employees feel engaged in their organizations. So, here, we’ve we’ve given you five employee experience examples to show you how big companies are investing time in their employees.

Employee Experience 59

Employee Experience Employee Engagement Survey Software 59

InMoment XI

JANUARY 18, 2022

This is where InMoment’s newest report comes in. The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek! But before we dive into the data, we wanted to tell you more about how the report was created.

Trends 493

Trends Measurement Customer Experience Entertainment 493

Talkdesk

MAY 21, 2020

Contact centers that successfully generate and maintain employee engagement have an opportunity to reap substantial rewards. Meanwhile, Ventana research reports that when agents are satisfied at work, they hit their KPI targets 3x more often. It all starts with a better employee experience for agents, managers and administrators.

Employee Experience 109

Employee Experience Engagement Management Contact Center 109

SurveySparrow

SEPTEMBER 8, 2021

But, of course, as a leader, you’ll try to find reasons for the blow and work towards improving the customer’s experience, won’t you? What if the employee experience needs work in place of the customer? First, we’ll talk about employee experience management and how an employee experience platform would improve it.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

SurveySparrow

OCTOBER 2, 2020

If you are running a business, you already know the importance of employee experience. Your employee, right? Therefore, you should invest time in satisfying your employee and engage them more into the organization. And a perfect employee engagement starts with a meaningful employee experience.

Employee Experience 59

Employee Experience Survey Customer Journeys Employee Engagement 59

InMoment XI

AUGUST 17, 2023

In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage! Take The Lead!

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

CX Centric

APRIL 4, 2023

To access the full State of Customer Centricity report click here. The other aspects in relation to employee experience is that since 2022, a lot of organizations are understanding the link between employee experience and customer experience. Over 250 organisations worldwide took part in this project.

Customer Centricity 52

Customer Centricity Leadership Report Policies 52

InMoment XI

OCTOBER 5, 2023

Improve Contact Center Experience Step #3: Engage and Enable Employees While it’s not uncommon for brands to provide training for their employees in customer interactions, organizations can unlock even greater potential by actively encouraging their staff to share their unique perspectives on customer problems.

Contact Center 486

Contact Center Self Service How To Call Center 486

SurveySparrow

DECEMBER 9, 2020

Employee experience is probably one of the most ignored strategies to achieve business success. We already know about workforce culture and employee engagement, but somehow we forget to handle employee experience management. Employee experience helps to increase engagement, and high employee engagement means 2.5x

Employee Experience 52

Employee Experience Employee Engagement Net Promoter Score Culture 52

SurveySparrow

MAY 2, 2023

HR reporting and analytics are essential for managing its workforce effectively. These tools allow HR professionals to collect, analyze and interpret data related to employee performance, absenteeism, turnover, and other HR metrics. Top 5 HR Reporting and Analytics Tools 01.

Analytics 52

Analytics Report Data Strategy 52

SurveySparrow

JANUARY 5, 2021

And the main reason behind this is, only a few companies see employee experience as an urgent investment. They’re not aware of the benefits of employee experience, or they don’t know how to measure the returns on employee experience. What is Return on Employee experience?

Employee Experience 52

Employee Experience Measurement Net Promoter Score Effort Score 52

ProProfs Chat

SEPTEMBER 17, 2021

They look for something more tangible in the form of a positive employee experience. A good employee experience is a combination of many factors like work challenges, good relationships with managers, career growth prospects, peer-to-peer communication, and more. What is Employee Experience?

Employee Experience 52

Employee Experience Gamification e-support Survey 52

MyCustomer

AUGUST 24, 2021

Download this Report. Download this report to find out more on examining the link between empathy and employee experience. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text. Thank you for downloading our resource. Empathy has never been a more important topic.

Employee Experience 52

Employee Experience Customer Experience Report Resources 52

NICE inContact

JUNE 28, 2017

Forrester Research, one of the most influential research and advisory firms in the world, reports regularly on digital customer experience trends. In this new report, “Digital Customer Experience Trends, 2017” , Forrester examines how technology is recasting the way customers interact with companies.

Report 120

Report Self Service Customer Experience Trends 120

InMoment XI

APRIL 5, 2022

Through our dedicated Strategic Insights Team, we collected data from bank, wealth advisor, and credit union consumers and employees across North America. This year’s trends report has unearthed a few key discoveries that these businesses must pay attention to if they want to differentiate themselves in this competitive market.

Banking 295

Banking Trends Customer Experience Self Service 295

Think Customers

JULY 5, 2023

AI accelerates personalization and generates better experiences The conference featured sessions and discussions around incorporating AI-enabled tools to improve both the customer and employee experience. Find their crying baby,” to help encourage adoption and show how AI will solve the problems that resonate with employees.

Report 52

Report Conference Contact Center Omni-Channel 52

InMoment XI

DECEMBER 1, 2022

InMoment received the highest possible score and was named Leader in the Text Analytics Wave report. As mentioned in the report, “InMoment’s people-oriented text analytics capabilities…enable it to address all relevant use cases beyond just VOC or CX analytics.”. The report says, “InMoment is a Leader in this Magic Quadrant.

Self Service 493

Self Service Analytics ROI Automotive 493

InMoment XI

MARCH 16, 2022

Earlier this year, we released a customer experience (CX) (and employee experience) trends report for both the North America and Asia-Pacific (APAC) regions. You can access the full APAC or NA trends report if you’d like to learn about the other trends that match or differ! Interested in the specifics?

Trends 493

Trends Social Media Comparison Loyalty 493

Oracle

NOVEMBER 18, 2019

Instead, I’m here to debunk a few Millennial myths, share some practical advice on managing a Millennial workforce, and spotlight expectations when it comes to our employee experience. The post 5 Things Millennials Crave in Their Employee Experience appeared first on SmarterCX.

Employee Experience 80

Employee Experience Study Management Leadership 80

CX Journey

APRIL 19, 2016

Have you put the spotlight on the employee experience at your company? I've written many times about the importance of the employee experience, both on its own with regard to retention and performance and with regard to the impact of the employee experience on the customer experience.

Employee Experience 80

Employee Experience Employee Engagement ROI Customer Satisfaction 80

Forrester's Customer Insights

MAY 24, 2022

Digital employee experience (DEX) is essential to anywhere-work success. Our recent Anywhere-work report revealed that 66% of enterprise leaders plan to pursue hybrid or fully remote workplace models.

Employee Experience 44

Employee Experience Tools Culture Report 44

SurveySparrow

DECEMBER 5, 2020

Whenever employee engagement is talked about, it’s put in terms of a responsibility businesses have to fulfil. Taking care of your employees is, after all, a good thing. But what if we told you there was a strong business case for improving your employee experience journey? Happier Employees Make Happier Customers.

Employee Experience 52

Employee Experience Employee Engagement Survey Culture 52

Qualtrics

JUNE 24, 2021

Over the past 15 months, organizations have learned that remote work — and the flexibility that comes with it — has become a fundamental part of the employee experience. The new employee experience will be a blend of flexibility and structure. The new employee experience will look different for every worker.

Employee Experience 40

Employee Experience Employee Engagement Study Communication 40

CSM Magazine

MARCH 2, 2022

It’s time for organizations to put service back at the heart of the customer experience and become more customer centric. Download the report today and unearth critical knowledge from leaders at Lenovo, AT&T, Walmart, CVS Health, Nissan, Cigna & more! We hope you find this report valuable! Ian Miller, Editor.

Report 52

Report Customer Experience Customer Centricity Customer Expectations 52

Bold360

FEBRUARY 26, 2020

An AI-powered knowledge base can make it faster and easier for employees to find the information they’re looking for and effortlessly integrating data between multiple sources and systems (like ticket management, for example.) AI can also remind employees to update and amend knowledge when relevant, even making suggestions.

Self Service 59

Self Service Employee Experience Knowledge Base Conference 59

Forrester's Customer Insights

MARCH 28, 2019

Last month, my colleague Dave Johnson and I published a report that shared a better way for companies to measure the quality of their employee experience.

Employee Experience 46

Employee Experience Study Measurement Report 46

ShepHyken

SEPTEMBER 29, 2023

A telling study by Dimension Data reported that 84% of companies that improved their customer experience saw an uplift in revenue. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance.

Employee Engagement 135

Employee Engagement Engagement Strategy Effort Score 135

Kustomer

APRIL 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Stacy Sherman from Schindler Elevator Corporation and Vikas Bhambri from Kustomer to discuss why the employee experience matters just as much, if not more than the customer experience. TRANSCRIPT.

Employee Experience 71

Employee Experience Culture Customer Journeys Employee Engagement 71

InMoment XI

AUGUST 2, 2023

In our latest report, State of Customer Experience: 2023 UK Consumer Study in partnership with NPSx by Bain & Company, we uncovered the differences between industries and brands and how each brand represents certain values. Take The Lead!

NPS 260

NPS Customer Centricity Tips Automotive 260

Forrester's Customer Insights

FEBRUARY 14, 2019

Employee experience (EX) is top of mind for today’s companies. As we detailed in our report “Why EX? ” investments in EX yield both tangible and intangible business results such as reduced recruiting costs, lower attrition, higher employee work performance, and increased discretionary effort.

Employee Experience 48

Employee Experience Technology Report Company 48

Qualtrics

FEBRUARY 25, 2020

The concept of employee experience (EX) has evolved from a focus on “satisfaction” to a holistic view across the collection of interactions and experiences that an employee has with an organization and their impact on an employee’s daily life. So, what's inhibiting EX excellence? Learn more about CX. Learn More.

Employee Experience 34

Employee Experience Employee Engagement Culture Report 34

Confirmit

NOVEMBER 28, 2017

This Forrester Research report outlines the role that CX professionals can play in developing exceptional employee experiences in the context of their in-flight CX programs and how to raise it as a priority.

Employee Experience 45

Employee Experience Customer Experience Customer Voice Report 45

Qualtrics

APRIL 16, 2020

In response, organizations are making rapid, widespread changes that are dramatically changing the employee experience (EX). We’re all still learning how these temporary changes affect employees, but another question is quickly emerging – how will these current disruptions affect employee experiences in the future?

Employee Experience 45

Employee Experience Culture Policies Trends 45

Experience Matters

JANUARY 7, 2019

How can you possibly expect to consistently deliver great customer experience with apathetic or disengaged employees?!?! Although the connection between customer experience (CX) and employee experience (EX) may seem obvious to many people, it’s important that we periodically test the linkage.

Employee Engagement 310

Employee Engagement Employee Experience Engagement Survey 310