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New Year, New Resolutions: Four Brand Strategies that Will Increase Customer Satisfaction in 2017

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Companies Will Deploy Employee Engagement Practices Geared Toward Millennials. More and more companies are realizing that the key to happy customers is happy employees. Given these factors, brands can’t afford to ignore the importance of employee engagement and retention. Omnichannel Will Continue to Expand.

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50+ Customer Experience Statistics for 2020

ProProfs Chat

52% of people around the globe believe that companies need to take action on feedback provided by their customers. (Source: Microsoft ) Tweet this. As one of the customer experience statistics, this one helps you learn how you can improve a customer’s future experience with the brand.