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5 Things We Learned from EMEA Customer Experience Experts at XI Forum Europe

InMoment XI

After nine EMEA customer experience experts, 200+ delegates, eight workshops, and hours of fun and networking at the colourful evening reception, it’s safe to say the XI Forum Europe was a success! Primark, Euro Car Parts, and TRUMPF touched on the subject of knowing your customer beyond just a score.

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Chapter 4: Customer Journey Mapping Workshop

SurveySensum

In the fourth episode of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum are running a workshop on Customer Journey Mapping. . This workshop is divided into three parts. Define the Objective .

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Automotive Reputation Management: Win with Digital and Drive Customer Acquisition

InMoment XI

They can do the same job as traditional advertising and marketing, but where offline or print efforts may fall short — specifically: getting your automotive business found online — a sound local listing management strategy can make the most impact. Local listings serve as powerful marketing assets that can do wonders for your brand.

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Playing to Win in Customer Service

ShepHyken

In close games, when my team is up by one or two goals, I remember my school days when our coaches encouraged us to continue playing to score, even when we were winning, versus switching to more defensive play to prevent the other team from scoring. So, what does this have to do with business, specifically customer service and CX?

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The Complete Guide to Mastering Contact Center Analytics

InMoment XI

Comprehensive training programs, workshops, and regular feedback sessions can ensure that every team member is aligned with the analytical vision. By meticulously selecting and monitoring the right KPIs, businesses can ensure that every effort, every strategy, and every decision is in harmony with their overarching goals.

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Communicating CX: 15 Tips for Talking About Customer Experience

Experience Investigators by 360Connext

Employees know when their processes are burdensome or require too much effort. Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Sugarcoating their reality won’t build trust. Share customer journey maps and insights.

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Unlocking Success in 2024 With These 6 Essential Learnings From 2023

Beyond Philosophy

The result was a lot of wasted time, energy, and resources (read: $$$$) in siloed efforts to capture the potential of the Web—that no one understood yet. For example, if you get an improvement in a Net Promoter Score (NPS)® 1 , even if it isn’t the score you want eventually, you should celebrate it. NICE Systems, Inc.,