3 Tips for Insurance CX Programs Looking to Collect Valuable CX Data
InMoment XI
MAY 3, 2022
For example, many insurance CX programs survey with metric-based questions and get consistently high scores from customers. Insurance CX programs commonly hone in on claim submission with their surveys, but it’s actually rare for a customer to do so in the first place. Tip #2: Are Traditional Surveys Really Your Best Bet?
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