Retently

MARCH 26, 2024

Whether you need more affordable pricing, specialized features, or differing levels of complexity, our guide dives into the top survey solutions vying for your attention. Choosing a survey tool is about more than just the immediate benefits. In search of Qualtrics alternatives? Why Look Beyond Qualtrics?

Survey 78

Survey Multi-Channel Effort Score Analysis 78

ProProfs Chat

FEBRUARY 7, 2020

The influx of such advancements made customer service challenges, instead of easing it out. Keeping in touch with your customers has become harder, given the fact that you have to keep track of multiple channels at the same time. . Customer support is not rocket science. Multi-Channel Servicing Is Paramount.

Multi-Channel 106

Multi-Channel Knowledge Base Customers Social Media 106

ProProfs Chat

OCTOBER 31, 2017

Going on the lines of “You Miss, I hit”, competitors can steal your customers in seconds, even if their product is not as promising as yours. In fact, 7 out of 10 Americans won’t mind switching services for better customer service as the American Express report suggests. Efficient Lead Scoring. Entry Point.

Multi-Channel 102

Multi-Channel Effort Score Software Analytics 102

ProProfs Chat

JANUARY 29, 2020

Most brands today are transforming by opting to go beyond the traditional call centers and embracing multi-channel customer service channels, to help customers reach out to them with convenience. But, why is that so, and what exactly is multi-channel customer service?

Multi-Channel 98

Multi-Channel Customer Service Social Media Self Service 98